Determination of Customer Requirements for Thermal Accommodation Facility Designs
Bibliographic Data
| ID | 15063649 |
|---|---|
| Authors | Fatma Kürüm Varolgüneş (0000-0002-3214-4274, BİNGÖL ÜNİVERSİTESİ, MÜHENDİSLİK-MİMARLIK FAKÜLTESİ), Fatih CANAN (0000-0003-4469-1993, SELÇUK ÜNİVERSİTESİ, MİMARLIK FAKÜLTESİ) |
| Year | 2018 |
| Volume | 20 |
| Issue | 2 |
| Pages | 231-248 |
| Publication date | 2018-09-15 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi (JOURNAL) |
| Journal identifiers | ISSN: 1302-1265 • E-ISSN: 2149-4894 |
| Publisher | Afyon Kocatepe Universitesi Sosyal Bilimler Dergisi (PUBLISHER) |
| DOI | 10.32709/akusosbil.428715 |
| OpenAlex | W2902065559 |
| Language | EN |
| References cited | 32 |
This study aims to determine the customer requirements for the quality improvement of thermal spa designs in rural Cappadocia. It is necessary for thermal spas (TSs) to be designed carefully to ensure the provision of a healthy service. Evaluating the expectations and the level of satisfaction of the customers of existing facilities and integrating them into the design of new facilities will improve the quality, both of the facility and the provided services. Determination of customer requirements (CRs) and adapting them to the design of facilities, offer a clear indication of the important contributions architecture can bring to the tourism industry. The sustainable development of tourism demands the transfer of knowledge and experience to the tourism industry from many different disciplines related to tourism. Revealing the tourism potential of rural regions will contribute greatly to the national economy. The aim in the present study is to investigate a sample area in the rural region of Cappadocia with the aim of contributing to literature
Business · Customer satisfaction · Economics · Environmental economics · Geography · Rural area · Rural tourism · Service quality · Tourism · Tourism geography · Cruise Tourism Development and Management · Diverse Aspects of Tourism Research · Global Healthcare and Medical Tourism · Marketing
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| Highly cited | No |
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