Designing Internet-Based Payment Systems
Guidelines and Empirical Basis
Bibliographic Data
| ID | 15216110 |
|---|---|
| Authors | Dennis D Abrazhevich (corresponding author), Dennis Abrazhevich, Panos Markopoulos (0000-0002-2001-7251, Eindhoven University of Technology), Matthias Rauterberg (0000-0002-2596-395X, Eindhoven University of Technology) |
| Year | 2009 |
| Volume | 24 |
| Issue | 4 |
| Pages | 408-443 |
| Publication date | 2009-09-16 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Human-Computer Interaction (JOURNAL) |
| Journal identifiers | ISSN: 0737-0024 • E-ISSN: 1532-7051 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/07370020903038144 |
| OpenAlex | W2132822918 |
| Language | EN |
| Citations received | 1 |
| References cited | 6 |
This article describes research into online electronic payment systems, focusing on the aspects of payment systems that are critical for their acceptance by end users. Based on our earlier research and a diary study of payments with an online payment system and with online banking systems of a reputable bank, we proposed a set of 12 interaction design guidelines. The guidelines have been applied during the implementation and redesign of a new payment system. An extensive experimental comparison of the original version of the system with the one designed according to the design guidelines has provided confirmation of the relevance and adequacy of these guidelines for designing online payment systems
Business · Payment · Payment order · Payment service provider · Payment system · Relevance (law · Set (abstract data type · Software engineering · Systems design · The Internet · World Wide Web · Computer Science · Digital Marketing and Social Media · Information Systems Theories and Implementation · Technology Adoption and User Behaviour
| Unique citing works | 1 |
|---|---|
| Citations per year | 0,2 |
| Citation span | 2021 - 2021 (1) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 1 |