Explaining Women's High Satisfaction With Objectively Poor Quality Childbirth Services
Armenia as a Case Study
Bibliographic Data
| ID | 15218574 |
|---|---|
| Authors | Ruzanna Grigoryan (American University of Armenia, corresponding author), Michael Thompson (0000-0002-8454-6603, American University of Armenia), Michael E Thompson, Byron Crape (0000-0002-4663-1874, American University of Armenia), Kim Hekimian (0000-0002-2225-6723, American University of Armenia) |
| Year | 2014 |
| Volume | 36 |
| Issue | 1 |
| Pages | 121-134 |
| Publication date | 2014-08-15 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Health Care For Women International (JOURNAL) |
| Journal identifiers | ISSN: 0739-9332 • E-ISSN: 1096-4665 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/07399332.2014.946507 |
| PMID | 25126825 |
| OpenAlex | W2022763754 |
| Language | EN |
| Citations received | 3 |
| References cited | 18 |
Despite documented low-quality care in Armenia, surveys document high ratings of patient satisfaction with health care services. We explored reasons for high satisfaction in Armenia despite poor quality. Twenty-five women who recently delivered participated in this qualitative study through in-depth interviews. Patients avoided critiquing health care services because of personal relationships with and respect for providers and fear of losing services. Although they shared an understanding of what quality care should be, many were satisfied because their low expectations were met. Further mixed methods research may explain this dissonance. Until then, patient satisfaction measures need careful, contextual interpretations
Business · Childbirth · Cognitive dissonance · Customer satisfaction · Family medicine · Health care · Patient satisfaction · Political science · Pregnancy · Qualitative research · Quality (philosophy · Sociology · Maternal and Perinatal Health Interventions · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Psychology · Social Psychology · Marketing
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| Citations per year | 0.43 |
|---|---|
| Citation span | 2019 - 2024 (6) |
| Highly cited | No |