The Effect of Broken Exhibits on the Experiences of Visitors at a Science Museum
Bibliographic Data
| ID | 15322834 |
|---|---|
| Authors | Elizabeth Kunz Kollmann (0000-0002-2205-6844, Museum of Science, corresponding author) |
| Year | 2007 |
| Volume | 10 |
| Issue | 2 |
| Pages | 178-191 |
| Publication date | 2007-10-18 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Visitor Studies (JOURNAL) |
| Journal identifiers | ISSN: 1064-5578 • E-ISSN: 1934-7715 |
| Publisher | Routledge (PUBLISHER • GB) |
| DOI | 10.1080/10645570701585251 |
| OpenAlex | W2031442948 |
| Language | EN |
| Citations received | 2 |
This study explores visitors' perceptions of “broken” exhibits at the Museum of Science, Boston. Data were collected through comment cards, timing and tracking maps, exit interviews, surveys, and focus groups. Analysis of the data shows that the number of broken exhibits a visitor perceives impacts their disappointment in the gallery more than Museum counts of broken exhibits. The perceived broken exhibits follow a hierarchy. They are most often reported when they are non-functional. Partially functioning exhibits and design issues (such as poor usability and missing or incorrect information) are also reported, but less frequently. Pine and Gilmore's Field Guide for the Experience Economy (2005) is used as a framework to interpret the findings. Suggestions are made for ways of decreasing the effect of broken exhibits on visitor experiences
Disappointment · Geography · Hierarchy · Human–computer interaction · Perception · Political science · Sociology · Usability · Visitor pattern · Aesthetic Perception and Analysis · Computer Science · Creativity in Education and Neuroscience · Museums and Cultural Heritage · Psychology · Social Psychology
| Unique citing works | 2 |
|---|---|
| Citations per year | 0,29 |
| Citation span | 2019 - 2024 (6) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 2 |