The group elicitation method for participatory design and usability testing

T This article presents the Group Elicitation Method (GEM), a brainstorming technique augmented by a decision support system for participatory design and usability testing. GEM has been successfully used in four industrial projects to elicit knowledge from users, management, and designers. In three cases GEM was used to elicit end-users' knowledge for the design of new user interfaces and complex human-machine systems. The properties of this method and the lessons learned are discussed. "Sonata" by Grahame Weinbren (e.g., productivity, aesthetics, quality of work product, quality of work life, and safety issues)? How about doing the work this way (naive or provocative suggestions)? What constraints do you foresee (pragmatic investigation of the work environment)? Phase 2: Generation of viewpoints. A viewpoint is a situated statement provided by a participant. A premise of this phase, a written brainstorming technique also known as brainwriting 2 , was introduced by Warfield [13] to facilitate the generation of ideas and was further developed by Boy [3, 4]. Brainwriting process usually involves passing around sheets that are incrementally filled in by the participants. Each participant writes either a new viewpoint or reacts to viewpoints already written by another participant. For seven participants this phase usually takes 1 hour. Phase 3: Reformulation of viewpoints into more elaborate concepts. This phase may take between 1 and 2 hours. It involves four types of operations that correspond to the concept-clustering mechanisms that were described and used in Fisher's COB-WEB system [5]: Classifying the viewpoint in terms of an existing concept (a class of viewpoints), Creating a new concept, Combining two concepts into a single concept, and Dividing a concept into several concepts

Citation · Citizen journalism · Human–computer interaction · Library science · Usability · World Wide Web · Computer Science · Innovative Teaching and Learning Methods · Knowledge Management and Sharing · Team Dynamics and Performance

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