This is not what we wanted

Designing for Conversation With Voice Interfaces

Bibliographic Data

ID15324902
AuthorsStuart Reeve (0000-0001-7145-3320, University of Nottingham, corresponding author), Manuel Porcheron (0000-0003-3814-7174, University of Nottingham), Martin Porcheron (University of Nottingham), Joel Fischer (University of Nottingham), Joel E Fischer (0000-0001-8878-2454, University of Nottingham)
Year2018
Volume26
Issue1
Pages46-51
Publication date2018-12-21
Peer ReviewedYes
Open AccessYes
TypeARTICLE
Venueinteractions (JOURNAL)
Journal identifiersISSN: 1072-5520 • E-ISSN: 1558-3449
PublisherAssociation for Computing Machinery (PUBLISHER • US)
DOI10.1145/3296699
OpenAlexW2906473712
LanguageEN
Citations received8
References cited7

Design is increasingly said to be about constructing conversations with end users [1]. Advances in underlying voice-related [2] technologies, coupled with the spread of voice-driven agents and dedicated devices such as the Amazon Echo, Google Home, and HomePod, lend weight to the notion of so-called conversational interfaces. In spite of the hyped anticipation of an AI-powered future, however, it is not always clear how the vision of conversation with machines measures up to lived reality, or if it is even relevant to actual design problems

Citation · Conversation · Library science · Sociology · World Wide Web · AI in Service Interactions · Computer Science · Language, Discourse, Communication Strategies · Speech and dialogue systems

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