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Level of Patient Satisfaction with Quality of Primary Healthcare in Almaty During Covid-19 Pandemic

Bibliographic Data

ID15468853
AuthorsД Т Шаки (Kazakh National Medical University), Г Е Аимбетова (0000-0002-9466-6297, Kazakh National Medical University, corresponding author), Venera Baisugurova (0000-0003-0182-7598, Kazakh National Medical University), Marina Kanushina (0000-0001-5154-7506), Aigerim Chegebayeva, Muratkhan Arailym (Al-Farabi Kazakh National University), Erkebulan Merkibekov (Taraz State Pedagogical University), Indira Karibayeva (0000-0003-1796-2604, Georgia Southern University)
Year2025
Volume22
Issue5
Pages804-804
Publication date2025-05-21
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueInternational Journal of Environmental Research and Public Health (JOURNAL)
Journal identifiersISSN: 1661-7827 • E-ISSN: 1660-4601
PublisherMultidisciplinary Digital Publishing Institute (PUBLISHER • CH)
DOI10.3390/ijerph22050804
PMID40427917
OpenAlexW4410564348
LanguageEN
Citations received1
References cited11

This study provides evidence for the factors influencing patient satisfaction with primary healthcare services in Almaty during the COVID-19 pandemic. Both demographic characteristics and facility-level attributes were found to significantly affect satisfaction levels. These findings underscore the need for targeted structural and organizational improvements in primary healthcare settings, especially during public health emergencies. Addressing these gaps through infrastructural upgrades, enhanced preparedness, and the integration of patient-centered care models can help to bolster trust and resilience within Kazakhstan's healthcare system

Coronavirus disease 2019 (COVID-19 · Cross-sectional study · Disease · Environmental health · Family medicine · Health care · Logistic regression · Marital status · Ordered logit · Ordinal regression · Pandemic · Patient satisfaction · Population · Preparedness · Public health · COVID-19 and healthcare impacts · Healthcare Systems and Reforms · Medicine · Nursing · Patient Satisfaction in Healthcare

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Unique citing works1
Citations per year1
Citation span2026 - 2026 (1)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 1

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