Exploring the Relationship between Window View Quantity, Quality, and Ratings of Care in the Hospital
Bibliographic Data
| ID | 15468916 |
|---|---|
| Authors | Sahar Mihandoust (0000-0001-7485-4963, Clemson University), Anjali Joseph (0000-0001-5958-7334, Clemson University, corresponding author), Sara Kennedy (0000-0001-5484-8048, Clemson University), Piers MacNaughton (0000-0002-3875-2481, View, Inc., Milpitas, CA 95035, USA), May Woo (0000-0003-1283-2202, View, Inc., Milpitas, CA 95035, USA) |
| Year | 2021 |
| Volume | 18 |
| Issue | 20 |
| Pages | 10677-10677 |
| Publication date | 2021-10-12 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Environmental Research and Public Health (JOURNAL) |
| Journal identifiers | ISSN: 1661-7827 • E-ISSN: 1660-4601 |
| Publisher | Multidisciplinary Digital Publishing Institute (PUBLISHER • CH) |
| DOI | 10.3390/ijerph182010677 |
| PMID | 34682419 |
| OpenAlex | W3206847868 |
| Language | EN |
| Citations received | 2 |
| References cited | 27 |
Hospital ratings reflect patient satisfaction, consumer perception of care, and create the context for quality improvement in healthcare settings. Despite an abundance of studies on the health benefits of the presence and content of window views, there is a gap in research examining how these features may impact patient satisfaction and consumer perceptions of the quality of care received. A quantitative exploratory study collected data from 652 participants regarding their previous stay in the hospital, their perception of windows in their room, and their perception of their room, the hospital, and the quality of care received. On a scale of 0-10, participants with access to windows gave a 1-unit higher rating for the hospital. Access to window views from their bed provided a 1-unit increase, and having a view to green spaces resulted in a 2-unit increase in hospital ratings. Statistically significant results were also found for room ratings and care ratings. Windows in the patient rooms impact the key patient satisfaction measures and patient experience during the hospital stay. Patient room design, bed set up, and quantity and quality of window views may play an important role in shaping the patient's experience
Acute care · Context (archaeology · Exploratory research · Health care · Patient experience · Patient satisfaction · Perception · Quality (philosophy · Rating scale · Scale (ratio · Set (abstract data type · Unit (ring theory · Computer Science · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Psychology · Urban Green Space and Health
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| Citations per year | 0.5 |
|---|---|
| Citation span | 2022 - 2022 (1) |
| Highly cited | No |