Patients’ Opinions on the Quality of Services in Hospital Wards in Poland
Bibliographic Data
| ID | 15488993 |
|---|---|
| Authors | Mariola Borowska (0000-0002-6129-2356, Medical University of Warsaw, corresponding author), Urszula Religioni (0000-0002-1434-2138, Postgraduate School of Molecular Medicine), Anna Augustynowicz (0000-0001-9218-5900, Medical University of Warsaw) |
| Year | 2022 |
| Volume | 20 |
| Issue | 1 |
| Pages | 412-412 |
| Publication date | 2022-12-27 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Environmental Research and Public Health (JOURNAL) |
| Journal identifiers | ISSN: 1661-7827 • E-ISSN: 1660-4601 |
| Publisher | Multidisciplinary Digital Publishing Institute (PUBLISHER • CH) |
| DOI | 10.3390/ijerph20010412 |
| PMID | 36612739 |
| OpenAlex | W4313260648 |
| Language | EN |
| References cited | 16 |
Variables including age and the level of income had a statistically significant influence on the opinion of the respondents. Elderly persons assessed most aspects of the quality of care in a hospital ward more favorably. There were a similar number of "promoters" (36%) and "detractors" (38%) of the quality of hospital services. Detractors mainly pointed to long waiting times for hospital admission, the poor quality of medical and nursing care, and unappealing meals. The promoters emphasized the high quality of medical and nursing care and the favorable conditions of the accommodation. Regular patient satisfaction surveys are helpful in identifying areas in which the functioning of a medical entity requires changes
Accreditation · Family medicine · Health care · Hospital accreditation · Medical education · Medical emergency · Patient satisfaction · Quality (philosophy · Healthcare Policy and Management · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare
| Citation velocity | historical |
|---|---|
| Highly cited | No |