Reframing Patient Experience Approaches and Methods to Achieve Patient-Centeredness in Healthcare
Scoping Review
Bibliographic Data
| ID | 15513433 |
|---|---|
| Authors | Eun‐Jeong Kim (0000-0002-9625-8932, Catholic University of Korea), Inn‐Chul Nam (0000-0001-9246-1047, The Catholic University of Korea Incheon St. Mary's Hospital, corresponding author), Yoori Koo (0000-0002-2795-8695, Hongik University, corresponding author) |
| Year | 2022 |
| Volume | 19 |
| Issue | 15 |
| Pages | 9163-9163 |
| Publication date | 2022-07-27 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Environmental Research and Public Health (JOURNAL) |
| Journal identifiers | ISSN: 1661-7827 • E-ISSN: 1660-4601 |
| Publisher | Multidisciplinary Digital Publishing Institute (PUBLISHER • CH) |
| DOI | 10.3390/ijerph19159163 |
| PMID | 35954517 |
| OpenAlex | W4288068314 |
| Language | EN |
| References cited | 9 |
(1) There has been growing attention among healthcare researchers on new and innovative methodologies for improving patient experience. This study reviewed the approaches and methods used in current patient experience research by applying the perspective of design thinking to discuss practical methodologies for a patient-centered approach and creative problem-solving. (2) A scoping review was performed to identify research trends in healthcare. A four-stage design thinking process ("Discover", "Define", "Develop", and "Deliver") and five themes ("User focus", "Problem-framing", "Visualization", "Experimentation", and "Diversity"), characterizing the concept, were used for the analysis framework. (3) After reviewing 67 studies, the current studies show that the iterative process of divergent and convergent thinking is lacking, which is a core concept of design thinking, and it is necessary to employ an integrative methodology to actively apply collaborative, multidisciplinary, and creative attributes for a specific and tangible solution. (4) For creative problem-solving to improve patient experience, we should explore the possibilities of various solutions by an iterative process of divergent and convergent thinking. A concrete and visualized solution should be sought through active user interactions from various fields. For this, a specific methodology that allows users to collaborate by applying the integrative viewpoint of design thinking should be introduced
Cognitive reframing · Convergent thinking · Creative thinking · Creativity · Divergent thinking · Framing (construction · Health care · Knowledge management · Management science · Multidisciplinary approach · Process (computing · Psychotherapist · Sociology · Visualization · Computer Science · Empathy and Medical Education · Engineering · Health Policy Implementation Science · Patient-Provider Communication in Healthcare · Psychology · Artificial Intelligence
A scoping review on the conduct and reporting of scoping reviews
Clarifying differences between review designs and methods
Understanding scoping reviews
Scoping studies
Approaches to optimize patient and family engagement in hospital planning and improvement
An empirical study of patient participation in guideline development
Enhancing patient participation of older migrant cancer patients
Scoping studies
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| Citation velocity | historical |
|---|---|
| Highly cited | No |