MMPI analysis of 12345 convenience hotline operators

Bibliographic Data

ID15523844
AuthorsLin Ma (0000-0001-8784-393X, Beijing HuiLongGuan Hospital), Yongsheng Tong (0000-0002-1544-040X, Beijing HuiLongGuan Hospital, corresponding author), Tongtong Wang (0000-0001-7621-7781, Beijing HuiLongGuan Hospital), Dong Zhang (0000-0003-3786-2272, Beijing HuiLongGuan Hospital), Xingjie Yang (0000-0001-5371-8866, Beijing HuiLongGuan Hospital), Haiting Xu (0000-0001-7224-2744, Beijing HuiLongGuan Hospital), Xiao Liu (0000-0001-6365-1191, Beijing HuiLongGuan Hospital)
Year2025
Volume16
Pages1644345-1644345
Publication date2025-10-20
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueFrontiers in Psychiatry (JOURNAL)
Journal identifiersISSN: 1664-0640 • E-ISSN: 1664-0640
PublisherFrontiers Media (PUBLISHER • CH)
DOI10.3389/fpsyt.2025.1644345
PMID41190298
OpenAlexW4415363932
LanguageEN
References cited35

The mental status of 12345 public service hotline operators was found to be suboptimal, with high prevalence of occupational burnout. Operators with moderate - to - severe abnormal mental status faced limited psychological resources, which hindered their professional performance. This study also identified gender-based differences in the mental status of 12345 hotline operators. Male and female hotline operators each possess distinct strengths in hotline service delivery. Training supervisors to recognize the early signs of burnout is not only important but also meaningful, as it helps ensure the smooth operation of 12345 Government Service Hotline services

Burnout · Government (linguistics · Hotline · Mental health · Occupational burnout · Service (business · Cardiac, Anesthesia and Surgical Outcomes · Healthcare professionals’ stress and burnout · Musculoskeletal pain and rehabilitation

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