Innovation In Service Sector
The Role Of Technology, Network Of Relations, And Knowledge
Bibliographic Data
| ID | 15537749 |
|---|---|
| Authors | Muhammd Junaid Anwer (Islamia University of Bahawalpur, corresponding author), Muhammad Azher Iqbal (0009-0001-0043-5405, Huazhong University of Science and Technology), Rao Arif Mahmood Khan (Institute of Business Management), Sumera Arshad (Khwaja Fareed University of Engineering and Information Technology), Allah Nawaz Sadiq (Islamia University of Bahawalpur), M Alamgir (National College of Business Administration and Economics), Zohaib Ahmad (0000-0002-1882-8338, University of Management and Technology) |
| Year | 2024 |
| Volume | 21 |
| Issue | S9 |
| Pages | 425-433 |
| Publication date | 2024-04-03 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | MIGRATION LETTERS (JOURNAL) |
| Journal identifiers | ISSN: 1741-8984 • E-ISSN: 1741-8992 |
| Publisher | Dewspublication (PUBLISHER) |
| DOI | 10.59670/ml.v21is9.9846 |
| OpenAlex | W4394794068 |
| Language | EN |
| References cited | 2 |
In the current era, the firms are not competing on the basis of products but today’s competition is on the basis of services. In today’s technological era, the increasing growth of service sector posed a global challenge and at the same time an opportunity for the organizations. This paper gives a clear understanding about the constituents of “resource” for service firms, because with the technological revolution the conceptual definition of a nation’s or firm’s resource has dramatically changed. For this purpose, the knowledge, networks and technology are scrutinized as interdependent elements. The maintenance of network with outside and inside partners and customers of the organization is facilitated only by technology. Technology cuts cost and specifically its radical impact is on the way of thinking about “resources” of a country or firm. This study contends that in service firms, technology, network of relations, and knowledge is the ultimate “resource” that provide potential for innovation. Operationally, novelty can be understanding as an organization’s anticipation to “feel for the consumer” by providing superior value to the customers. Furthermore, it is also arguing in this study that, when a company is capable enough to focus its all energies to think on customer’s behalf, innovation in service then starts
Business · Economic geography · Economics · Industrial organization · Knowledge management · Service (business · Tertiary sector of the economy · Computer Science · Innovation and Knowledge Management · Marketing
| Highly cited | No |
|---|