Effects of a community scorecard on improving the local health system in Eastern Democratic Republic of Congo
Qualitative evidence using the most significant change technique
Bibliographic Data
| ID | 15554391 |
|---|---|
| Authors | Lara S Ho (0000-0003-1418-3162, International Rescue Committee, corresponding author), Guillaume Labrecque, Isatou Batonon, Viviana Salsi, Ruwan Ratnayake (0000-0003-4978-6668, International Rescue Committee) |
| Year | 2015 |
| Volume | 9 |
| Issue | 1 |
| Pages | 27-27 |
| Publication date | 2015-09-02 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Conflict and Health (JOURNAL) |
| Journal identifiers | ISSN: 1752-1505 • E-ISSN: 1752-1505 |
| Publisher | BioMed Central (PUBLISHER • GB) |
| DOI | 10.1186/s13031-015-0055-4 |
| PMID | 26336511 |
| OpenAlex | W2152480587 |
| Language | EN |
| Citations received | 19 |
| References cited | 9 |
Although it is often assumed that confrontation is a primary mechanism for citizens to change state-provided services, this study demonstrates that healthcare providers may also be motivated to change through other means. Positive experiences of community scorecards can provide a structured space for interface between community members and the health system, allowing users to voice their opinions and preferences and bridge information gaps for both users and frontline healthcare providers. When solutions to problems identified through the scorecard are locally accessible, users and healthcare providers are able to work together to implement mutually acceptable solutions that improve quality of health services, and make them more responsive to users' needs
Accountability · Balanced scorecard · Business · Community health · Democracy · Environmental health · Health care · Health services research · Political science · Politics · Population · Process management · Public health · Public relations · Service (business · Service provider · Transparency (behavior · Global Maternal and Child Health · Healthcare Systems and Reforms · Law · Medicine · Nursing · Public Administration · Marketing
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| Unique citing works | 19 |
|---|---|
| Citations per year | 2.11 |
| Citation span | 2017 - 2026 (10) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 19 |