Generations X, Y, Z and their Perception of E-Government Services
Case of Turkey
Bibliographic Data
| ID | 15694047 |
|---|---|
| Authors | Selva Ersoz (İstanbul Şehir University, corresponding author), Emel Demir Askeroğlu (0000-0003-3953-5734, Namık Kemal University, corresponding author) |
| Year | 2019 |
| Volume | 10 |
| Issue | 1 |
| Publication date | 2019-12-17 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Online Journal of Communication and Media Technologies (JOURNAL) |
| Journal identifiers | ISSN: 1986-3497 • E-ISSN: 1986-3497 |
| Publisher | Bastas Publications (PUBLISHER) |
| DOI | 10.29333/ojcmt/6428 |
| OpenAlex | W2996687539 |
| Language | EN |
| References cited | 3 |
Technological developments have transformed the forms of communication that can have a major impact on the social structure. All these technological developments cause fundamental changes in the way of life of the individuals and there are serious changes in both the ways of interpreting life and personality structures. The primary aim of this study is to examine the perceptions of online government services amongst different generations. The research of this study was carried out on the perception of e-government services with a questionnaire applied to the X, Y, Z generations to measure the similarities and differences in their understanding of these services. As a result of the research, individual typologies formed by the digital use of governmental services, which are called pre-techno individuals, techno individuals and post-techno individuals and the characteristics of these generations in terms of e-government services usage are revealed
Business · E-Government · Government (linguistics · Information and Communications Technology · Perception · Personality · Sociology · World Wide Web · Computer Science · Generational Differences and Trends · Media, Religion, Digital Communication · Psychology · Social Psychology
| Highly cited | No |
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