Digital Administrative Burdens
An Agenda for Analyzing the Citizen Experience of Digital Bureaucratic Encounters
Datos Bibliográficos
| ID | 15748801 |
|---|---|
| Autores | Rik Peeters (0000-0002-9013-6192, Centro de Investigación y Docencia Económicas, autor de correspondencia) |
| Año | 2023 |
| Volumen | 6 |
| Número | 1 |
| Páginas | 7-13 |
| Fecha de publicación | 2023-01-28 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Perspectives on Public Management and Governance (JOURNAL) |
| Identificadores de la revista | ISSN: 2398-4910 • E-ISSN: 2398-4929 |
| Editorial | Oxford University Press (OUP) (PUBLISHER) |
| DOI | 10.1093/ppmgov/gvac024 |
| OpenAlex | W4318478212 |
| Idioma | EN |
| Citas recibidas | 34 |
| Referencias citadas | 65 |
Innovations in digital government are changing state–citizen interactions. While often seen as means to increase government efficiency and reduce compliance costs for citizens, a growing body of literature suggests citizens may also experience administrative burdens in such interactions. This article aims to provide some cohesion to the existing research and makes three specific contributions. First, it carves out a conceptual common ground by identifying digital administrative burdens and digital bureaucratic encounters as specific objects of study. Second, automated administrative decision making, digital interactions, and data-assisted decision making are identified as contemporary practices of particular relevance for future studies on the intersection of digital government and administrative burden. Studies suggest learning costs and psychological costs may be especially prevalent in digital bureaucratic encounters and that they often have distributive effects. Third, the article concludes with the formulation of several research themes for the further development of the field
Bureaucracy · Cohesion (chemistry · Government (linguistics · Political science · Politics · Public relations · Relevance (law · Sociology · E-Government and Public Services · Legal and Policy Issues · Public Policy and Administration Research · Public Administration
Exploring the influence of administrative capacities on administrative burdens
Citizens’ Communication Styles in Written Public Encounters
Digital administrative burdens and clawback logics
Administrative Burdens in Digital Services
How Does Corruption Control Shape Administrative Burden on Businesses? The Moderating Role of Political Attention and Digital Government
Citizens' perspectives on administrative burden in digital government services
“Paperwork is so important!”
Inteligencia artificial y transformación digital en el sector público
Does digitally induced task integration improve user outcomes
Avoiding bureaucratese
Citizens’ engagement in coproduction through digital platforms
Administrative Burden Reduction in Chinese Digital Government
Complete the Test First” Prescreening Tests at the Margins of Digital Public Administration
Experiencing Social Exclusion and Distrust
Verheißung und Realität
Alleviating administrative burden through digitalization and redesign
Digital government inclusion
A theory of the infrastructure-level bureaucracy
From address-less to electorally included
Automating street‐level discretion
Unintended, Unequal Hybrid Service Systems
Using technology to reduce learning costs and improve program comprehension
Measuring Administrative Burden
Automating administrative burden in algorithmic criminal record expungement
Unfair bureaucratic encounters and willingness to coproduce public services
Administrative Burden Revisited
Carga administrativa y administración digital
Reducing administrative burdens in an energy bill assistance program
Digital First? Understanding Citizens' Communication Needs in Digital Public Encounters
It's not merely about the content
Algorithmic discrimination in public service provision
Le fardeau administratif dans tous ses états
Introduction to the digital welfare state
The Causes and Consequences of Administrative Burdens in the Canadian Private Sponsorship of Refugees Program
The Black Box Society
Automation and discretion
Algorithmic Accountability and Public Reason
Artificial Discretion as a Tool of Governance
Artificial Intelligence and Administrative Evil
Digital discretion
Re-contextualizing pre-sentence reports
Data governance
Channel choice evolution
The impact of using algorithms for managerial decisions on public employees' procedural justice
Impact of the digital divide on e-government
E-government and organizational change
Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services
Digitization or equality
The accidental caseworker – How digital self-service influences citizens' administrative burden
Transforming the communication between citizens and government through AI-guided chatbots
The digital cage
Close encounters of the digital kind
Screen level bureaucracy
Techno-optimism and policy-pessimism in the public sector big data debate
From one-stop shop to no-stop shop
Outsourcing the State? Public–Private Partnerships and Information Technologies in India
Presidential Address
Artificial Intelligence, Discretion, and Bureaucracy
Automation in social security
The unequal distribution of administrative burden
Digital coping
Digitalization, Street‐Level Bureaucracy and Welfare Users' Experiences
Making the Technological Transition – Citizens' Encounters with Digital Pension Services
Dealing With Questions of Responsiveness in a Low-Discretion Context
Working Within a System of Administrative Burden
How-to Bureaucracy
I’m Gonna Ask You about Yourself, so I Can Put It on Paper’
Predictive Risk Modelling to Prevent Child Maltreatment and Other Adverse Outcomes for Service Users
Shifting Administrative Burden to the State
How Do Disadvantaged Groups Seek Information About Public Services? A Randomized Controlled Trial of Communication Technologies
Administrative Easing
The Effect of Administrative Burden on Bureaucratic Perception of Policies
From Street‐Level to System‐Level Bureaucracies
The ‘Iron Cage’ Strengthened? Discretion and Digital Discipline
Burdens, Sludge, Ordeals, Red tape, Oh My
Public Encounters
Administrative Capital and Citizens’ Responses to Administrative Burden
Algorithmic regulation
The Domestic Use of Drones
Just or Unjust? How Ideological Beliefs Shape Street‐Level Bureaucrats’ Perceptions of Administrative Burden
Accountable Artificial Intelligence
Human Capital and Administrative Burden
Closing the Gap or Widening the Divide
Reducing Compliance Demands in Government Benefit Programs Improves the Psychological Well-Being of Target Group Members
Administrative Burden
Matching to Categories
Representative Bureaucracy and Attitudes Toward Automated Decision Making
The Bite of Administrative Burden
| Obras citantes distintas | 34 |
|---|---|
| Citas por año | 11,33 |
| Intervalo de citas | 2023 - 2026 (4) |
| Velocidad de citación | current |
| Altamente citado | No |
| Tipos de cita | Neutras: 34 |