Barriers to digital inclusion in service delivery in South Africa

This research explored the barriers to digital inclusion in service delivery in South Africa. It utilised the preferred reporting items for systematic reviews and meta-analyses (PRISMA) guidelines and conducted a thorough search of various databases to identify pertinent literature that met the predetermined inclusion criteria. The study found that despite the profound benefits of digital inclusion in service delivery, existing challenges include a lack of access to the necessary devices, to access digital services; unreliable internet access; and a lack of knowledge of digital services. There is a need to provide resources to help citizens gain access to affordable internet services and help marginalised groups improve their digital literacy and skills. The study provides valuable insights for politicians, public managers, and government administrators. These insights can inform the development of more effective interventions aimed to foster transformative leadership for digital inclusion. This review addresses several vulnerable groups and highlights the digital inclusion of indigenous populations

Business · Digital divide · Digital Inclusion · Financial inclusion · Service delivery framework · Social science · Sociology · The Internet · World Wide Web · Computer Science · ICT Impact and Policies · Innovative Approaches in Technology and Social Development · Marketing