The Empty Chair Appointment
Bibliographic Data
| ID | 16912878 |
|---|---|
| Authors | Jody Long (University of Tennessee Health Science Center, corresponding author), Ken Sakauye (University of Tennessee Health Science Center), Khaja Chisty (University of Tennessee Health Science Center), John Upton (0000-0002-6142-8372, University of Memphis) |
| Year | 2016 |
| Volume | 6 |
| Issue | 1 |
| Publication date | 2016-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | SAGE Open (JOURNAL) |
| Journal identifiers | ISSN: 2158-2440 • E-ISSN: 2158-2440 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/2158244015625094 |
| OpenAlex | W2230630885 |
| Language | EN |
| Citations received | 2 |
| References cited | 15 |
The objective was to test an intervention to reduce failed rates for psychiatric appointments. We collected data for this study of the characteristics of patients who missed appointments from March 2011 through September 2012. A phone triage assessment intervention was implemented to address chronic first-time failed attendance appointments ( N = 78). The main reason for failed appointments was transportation difficulties. The first-time appointment show rate increased after implementing an assessment intervention. Phone assessment intervention was practical and may improve nonattendance for psychiatric appointments. The discussion reflects speculations about causes and possible measures to make services more accessible
Attendance · Family medicine · Medical emergency · Phone · Psychiatry · Triage · Healthcare Operations and Scheduling Optimization · Healthcare Systems and Technology · Medicine · Nursing · Psychiatric care and mental health services · Psychology
| Unique citing works | 2 |
|---|---|
| Citations per year | 0.25 |
| Citation span | 2018 - 2024 (7) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 2 |