Security Controls for Employees’ Satisfaction

Perspective of Controls Framework

Bibliographic Data

ID16916337
AuthorsSangjae Lee (0000-0003-1488-7960, Sejong University), Seongil Jeon, Jeon Seongil (Chonnam National University, corresponding author), ByungWon Lee (Kyung Hee Cyber University)
Year2019
Volume9
Issue2
Publication date2019-04-01
Open AccessYes
TypeARTICLE
VenueSAGE Open (JOURNAL)
Journal identifiersISSN: 2158-2440 • E-ISSN: 2158-2440
PublisherSAGE Publications (PUBLISHER • US)
DOI10.1177/2158244019853908
OpenAlexW2947514108
LanguageEN
References cited64

As previous literature on the effect of controls usage on the outcome of controls (controls effectiveness) are rare, this study intends to use controls framework to explain controls effectiveness as HIS (hotel information system) quality and user satisfaction. The purpose of our study is understanding of the critical role of security controls on qualities perceived by hotel employees and the satisfaction of hotel employees using HIS based on controls framework perspective. The research model was tested using a sample of 583 respondents who have worked with HIS. General controls directly and indirectly contribute to the improvement of the satisfaction of hotel employees through their effects on qualities, while application controls indirectly affect satisfaction. Although general controls affect information and system quality, application controls influence information and service quality. The findings provide insights to the hotel industry by building a basis for designing different level for general and application controls

Business · Economics · Hotel industry · Information quality · Information system · Management · Security controls · Service quality · Tourism · Computer Science · Cybercrime and Law Enforcement Studies · Engineering · Information and Cyber Security · Psychology · Social Psychology · Technology Adoption and User Behaviour · Marketing

Tools

Open DOISci-HubOpen Access