Examining the influence of expectation disconfirmation on AI agent switching intention in mental health

Mental health · Mental model · Structural equation modeling · Explainable Artificial Intelligence (XAI · Human-Automation Interaction and Safety · Social Robot Interaction and HRI

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• Mental models and expectation violations in conversational AI interactions

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• When a Chatbot Disappoints You

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• Understanding medical consumers’ intentions to switch from cash payment to medical mobile payment

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• Emotional Support from AI Chatbots

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• The Effects of Instagram Use, Social Comparison, and Self-Esteem on Social Anxiety

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