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E-Government and Public Trust in Developing Countries

A Systematic Review and Research Agenda

Bibliographic Data

ID17568205
AuthorsBennet Kwadzo Nyadzi (0000-0003-2654-210X, Auburn University, corresponding author), John C Morris (0000-0001-9820-5618, Auburn University), John Morris (0000-0003-3866-2475, Auburn University)
Year2026
Volume49
Issue3
Pages178-202
Publication date2026-01-05
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueInternational Journal of Public Administration (JOURNAL)
Journal identifiersISSN: 0190-0692 • E-ISSN: 1532-4265
PublisherTaylor & Francis (PUBLISHER • GB)
DOI10.1080/01900692.2025.2597453
OpenAlexW7118189564
LanguageEN
Citations received2
References cited82

Public sector · Public trust · Social trust · Corruption and Economic Development · E-Government and Public Services · Social Capital and Networks

  • Exploring the linkage between e-government and green foreign direct investments in the European region

    Open Access•Thanh Nguyen Vinh•Social Sciences & Humanities Open•2026

  • Lessons from the Public Sector Artificial Intelligence Adoption in Developing Countries

    Open Access•Charmaine B Distor, Oliver Neumann•International Journal of Public…•2026

  • The Quality of Government

    Bo Rothstein•Quality of Government•2011

  • Digital Divide

    Open Access•P Norris•Digital Divide•2001

  • Trust and compliance to public health policies in times of Covid-19

    Open Access•Olivier Bargain, Ulugbek Aminjonov•Journal of Public Economics•2020

  • Trust and Electronic Government Success

    Thompson S H Teo, Shirish C Srivastava et al.•Journal of Management Information…•2008

  • Do Social Media, Good Governance, and Public Trust Increase Citizens’ e-Government Participation? Dual Approach of PLS-SEM and fsQCA

    Open Access•Marlan Hutahaean, Ixora Javanisa Eunike et al.•Human Behavior and Emerging…•2023

  • Cross-country determinants of citizens' e-government reuse intention

    Open Access•Kristijan Mirkovski, Kamel Rouibah et al.•Information Technology and People•2024

  • The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services

    Open Access•Abdullah Alkraiji, Nisreen Ameen•Information Technology and People•2022

  • Trust in Government during Covid-19 Pandemic in Bangladesh

    Shahriar Islam, Rifat Mahmud et al.•International Journal of Public…•2023

  • The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries

    Open Access•Rosario Pérez Morote, Rosario Pérez-Morote et al.•Technological Forecasting and…•2020

  • The public value of E-Government – A literature review

    Open Access•Jean Damascene Twizeyimana, Annika Andersson•Government Information Quarterly•2019

  • A Comparative Analysis of the Relation Between Political Trust and Forms of Political Participation in Europe

    Open Access•Marc Hooghe, Sofie Marien•European Societies•2012

  • Evaluating the performance of e-government in developing countries

    Open Access•Hepu Deng, Kanishka Karunasena et al.•Internet Research•2017

  • Building Citizen Trust Through E-government

    Open Access•Michael Parent, Christine A Vandebeek et al.•Government Information Quarterly•2005

  • Using ICTs to create a culture of transparency

    Open Access•John Carlo Bertot, Paul T Jaeger et al.•Government Information Quarterly•2010

  • Using government websites to enhance democratic E-governance

    Open Access•Seulki Lee-Geiller, Taejun Lee•Government Information Quarterly•2019

  • Social media effects on fostering online civic engagement and building citizen trust and trust in institutions

    Open Access•Anne Marie Warren, Ainin Sulaiman et al.•Government Information Quarterly•2014

  • Citizens' trust in government as a function of good governance and government agency's provision of quality information on social media during Covid-19

    Open Access•Mahnaz Mansoor•Government Information Quarterly•2021

  • Digital government evolution

    Open Access•Tomasz Janowski•Government Information Quarterly•2015

  • Can government’s presence on social media stimulate citizens’ online political participation? Investigating the influence of transparency, trust, and responsiveness

    Open Access•Saman Arshad, Sobia Khurram•Government Information Quarterly•2020

  • The mixed effects of e‐participation on the dynamic of trust in government

    Open Access•Gaifang Xin, Elna E Esembe et al.•Australian Journal of Public…•2022

  • E‐participation for combating corruption, increasing voice and accountability, and developing government effectiveness

    Open Access•Wahed Waheduzzaman, Sarod Khandaker•Australian Journal of Public…•2022

  • A Systematic Literature Review of Empirical Research on the Impacts of e‐Government

    Open Access•Don MacLean, Ryad Titah•Public Administration Review•2021

  • Information Systems and Developing Countries

    Richard Heeks•The Information Society•2002

  • E-government mechanisms to enhance the participation of citizens and society

    Open Access•Francisca Tejedo-Romero, Joaquim Filipe Ferraz Esteves Araújo et al.•Technology in Society•2022

  • The Effects of E‐Government on Trust and Confidence in Government

    Open Access•Caroline J Tolbert, Caroline Tolbert et al.•Public Administration Review•2006

  • E-government as an anti-corruption tool

    Open Access•Chan-Ho Park, Chul Hyun Park et al.•International Review of…•2020

  • E-government research

    Open Access•Mevlut Yildiz, Mete Yildiz•Government Information Quarterly•2007

  • E-Government in developing countries

    Open Access•Tino Schuppan•Government Information Quarterly•2008

  • Does Internet Use Affect Netizens' Trust in Government? Empirical Evidence from China

    Open Access•Haiyang Lu, Peishan Tong et al.•Social Indicators Research•2020

Unique citing works2
Citations per year2
Citation span2026 - 2026 (1)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 2

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