Beyond the birdcage
Building trust in different regulatory contexts
Bibliographic Data
| ID | 17759166 |
|---|---|
| Authors | Tina Øllgaard Bentzen (0000-0002-4181-7442, Roskilde University, corresponding author), Marte Winsvold (0000-0002-6096-0594, Institute for Social Research), Frédérique Six (0000-0003-0342-9622, VU) |
| Year | 2026 |
| Pages | 1-27 |
| Publication date | 2026-02-02 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Management Review (JOURNAL) |
| Journal identifiers | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2026.2623188 |
| OpenAlex | W7127143458 |
| Language | EN |
| References cited | 75 |
In response to neoliberal management practices, governance reforms are emerging that explicitly aim to build vertical trust with frontline employees. Through a comparative case study of two municipal trust reforms in differently regulated service areas, this study explores how efforts to build trust are influenced by the regulatory context. The results show that while highly regulated organizations face constraints in removing or redesigning institutional structures, they can still strengthen institutional trust by reinterpreting existing frameworks and introducing new ones. However, success of these reforms depends crucially on addressing both the institutional and interactional aspects of trust simultaneously
Corporate governance · Institutional theory · Management and Organizational Studies · Public Policy and Administration Research · Social Capital and Networks
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| Citation velocity | historical |
|---|---|
| Highly cited | No |