From complainees to co-complainants
Practices of institutional actors facing complaints
Datos Bibliográficos
| ID | 19219970 |
|---|---|
| Autores | Tianhao Zhang (0000-0002-6526-7414, University of North Carolina at Chapel Hill, autor de correspondencia) |
| Año | 2025 |
| Volumen | 252 |
| Páginas | 74-92 |
| Fecha de publicación | 2025-12-31 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Journal of Pragmatics (JOURNAL) |
| Identificadores de la revista | ISSN: 0378-2166 • E-ISSN: 1879-1387 |
| Editorial | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.pragma.2025.12.004 |
| OpenAlex | W7117708694 |
| Idioma | EN |
| Referencias citadas | 28 |
Blame · Categorization · Complaint · Conversation · Government (linguistics) · Institutional theory · Phone · Set (abstract data type) · Emotional Labor in Professions · Language, Discourse, Communication Strategies · Linguistic Variation and Morphology
With me it is exactly the same
Complaints About Transgressions and Misconduct
Complaint Sequences Within Antagonistic Argument
When Claims of Understanding Are Less Than Affiliative
Hurting and Blaming
Extreme case formulations
The Terms of Agreement
Moaning, whinging and laughing
Stance, Alignment, and Affiliation During Storytelling
Participation and exclusion in third party complaints
Grammar and Social Organization
Some interactional uses of Shi ba in Mandarin conversation
Complaining about previous treatment in health care settings
The interactional work of suppressing complaints in customer service encounters
Partitioning a population in agreement and disagreement
Complaining in interaction
Going too far
"Talk to the hand". Complaints to a public transport company
The dilemmas of third-party complaints in conversation between friends
The termination of complaints in calls to an authority for student support
Direct complaints in (Italian) calls to the ambulance
Who gets to speak
On Complainability
On the Sequential Organization of Troubles-Talk in Ordinary Conversation
Complainable Matters
Omni-relevant and contingent membership categories in research interview and focus group openings
| Velocidad de citación | historical |
|---|---|
| Altamente citado | No |