Need, Awareness, and Contacting Propensity
Study of a City with a Central Complaint Unit
Bibliographic Data
| ID | 19331968 |
|---|---|
| Authors | Elaine B Sharp (University of Kansas, corresponding author) |
| Year | 1984 |
| Volume | 20 |
| Issue | 1 |
| Pages | 22-30 |
| Publication date | 1984-09-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Urban Affairs Quarterly (JOURNAL) |
| Journal identifiers | ISSN: 0042-0816 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/004208168402000103 |
| OpenAlex | W2124825952 |
| Language | EN |
| Citations received | 8 |
| References cited | 10 |
Recent research on citizen-initiated contacting propensity has generated two different findings: one of a parabolic relationship between contacting and neighborhood social well-being, the other a negative relationship between the two. It has been argued that the latter pattern is to be expected in cities with central complaint-handling units, owing to the effect of such units on citizen awareness of urban service systems. Results reported here from a city with a central complaint unit yield the expected pattern. In addition, survey research data provide a test of the need-awareness model that has been posited to explain the two patterns
Business · Complaint · Political science · Service (business) · Test (biology) · Unit (ring theory) · Yield (engineering) · Crime Patterns and Interventions · Evacuation and Crowd Dynamics · Homelessness and Social Issues · Marketing · Psychology
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The Impact of Jurisdictional Boundaries
Citizen Satisfaction with Local Governance
Closing the Gap or Widening the Divide
| Unique citing works | 8 |
|---|---|
| Citations per year | 0,22 |
| Citation span | 1989 - 2021 (33) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 7 |