Towards an enriched framework of service evaluation for pedestrian and bicyclist infrastructure

Acknowledging the power of users’ perceptions

Bibliographic Data

ID19338352
AuthorsÁlvaro Rodríguez-Valencia (0000-0002-4818-2195, Universidad de los Andes, corresponding author), Jose Agustin Vallejo-Borda (0000-0001-6873-1086, Pontificia Universidad Católica de Chile), German A Barrero (0000-0002-7538-6660, Universidad de los Andes), Hernan Alberto Ortiz-Ramirez (0000-0001-8807-2460, Universidad de los Andes)
Year2022
Volume49
Issue3
Pages791-814
Publication date2022-06-01
Open AccessYes
TypeARTICLE
VenueTransportation (JOURNAL)
Journal identifiersISSN: 0049-4488 • E-ISSN: 1572-9435
PublisherSpringer Science and Business Media LLC (PUBLISHER)
DOI10.1007/s11116-021-10194-4
OpenAlexW3163231987
LanguageEN
Citations received2
References cited74

More and more cities worldwide are striving for sustainability and livability. Measuring the service or performance of local-scale spaces for pedestrians and bicyclists to better understand how to provide “walkable” and “bikeable” environments is key in this endeavor to enhance active transportation. These pedestrian and bicycle service or performance indicators, such as Level of Traffic Stress or Level of Service, relate measurable characteristics with a perceived proxy of the performance or service, such as comfort, satisfaction, or quality of service (QoS). The purpose of this study is to propose and validate a framework that integrates user-oriented inputs to the existing traditional supply-oriented variables to explain the QoS in segment roadways in urban environments for active modes. The conceptual framework underlying this study considers the contribution of individual perceptions, in addition to the traditionally considered operational and geometry variables, to explain the perceived QoS of pedestrian and bicyclist infrastructure. The framework is tested via two separate and independent surveys for pedestrians and bicyclists. Evidence determined the relative importance of these supply-oriented and user-oriented factors to explain the QoS. The superior explanatory power of the perception variables and in terms of the variables that explain the individuals’ perceived QoS justify the framework for both pedestrians and bicyclists

Business · Explanatory power · Level of service · Pedestrian · Perception · Proxy (statistics) · Quality of service · Service (business) · Service quality · Sustainability · Telecommunications · Transport engineering · Computer Science · Engineering · Marketing · Psychology · Traffic and Road Safety · Urban Green Space and Health · Urban Transport and Accessibility

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