What drives freight transportation customer loyalty? Diverging marketing approaches for the air freight express industry
Bibliographic Data
| ID | 19339018 |
|---|---|
| Authors | Ming-Chih Tsai, Ming‐Chih Tsai (0000-0002-7441-0999, National Chung Hsing University), Rico Merkert (0000-0001-9939-7199, The University of Sydney), Jiana-Fu Wang (0000-0002-1342-1475, National Chung Hsing University, corresponding author) |
| Year | 2021 |
| Volume | 48 |
| Issue | 3 |
| Pages | 1503-1521 |
| Publication date | 2021-06-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Transportation (JOURNAL) |
| Journal identifiers | ISSN: 0049-4488 • E-ISSN: 1572-9435 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s11116-020-10104-0 |
| OpenAlex | W3015526576 |
| Language | EN |
| Citations received | 1 |
| References cited | 55 |
Business · Competition (biology) · Context (archaeology) · Database transaction · Economics · Industrial organization · Loyalty · Loyalty business model · Management · Service (business) · Service quality · Transaction cost · Transactional analysis · Transactional leadership · Computer Science · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Marketing · Outsourcing and Supply Chain Management
Multivariate data analysis
Quality of Life
The Behavioral Consequences of Service Quality
Investments in Consumer Relationships
Consumer Trust, Value, and Loyalty in Relational Exchanges
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
Developing Buyer-Seller Relationships
A sequential approach to exploiting the combined strengths of SP and RP data
Willingness to pay for freight travel time savings
Customer engagement
| Citations per year | 0.33 |
|---|---|
| Citation span | 2023 - 2023 (1) |
| Highly cited | No |