Distorted usability design in IT tendering
Bibliographic Data
| ID | 19353607 |
|---|---|
| Authors | Kimmo Tarkkanen (0000-0002-3576-2780, University of Turku, Turku Finland), Jani Koskinen (0000-0001-8325-9277, University of Turku, Turku Finland), Ville Harkke (0000-0003-3743-2686, University of Turku, Turku Finland) |
| Year | 2016 |
| Volume | 45 |
| Issue | 3 |
| Pages | 326-331 |
| Publication date | 2016-01-05 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | ACM SIGCAS Computers and Society (JOURNAL) |
| Journal identifiers | ISSN: 0095-2737 • E-ISSN: 2167-3055 |
| Publisher | Association for Computing Machinery (ACM) (PUBLISHER) |
| DOI | 10.1145/2874239.2874287 |
| OpenAlex | W2239277120 |
| Language | EN |
| Citations received | 1 |
| References cited | 10 |
Request-for-proposals (RFP) are documents in IT tendering that define the selection criteria, evaluation procedures and system requirements including system usability. IT vendors' perspective on RFP-originated system configuration and usability design is less studied than of IT procuring organizations. Analysis of empirical data collected from large IT tendering shows that from the vendor's perspective the objectives and means of usability design during the tendering differ drastically from general usability work. During the tendering, the fundamentals of usability recommendations can be based solely on the requirements of RFPs with no adequate intention to improve system usability in the use context. An ethical analysis of the situation and possible futures and alternatives is represented
Business · Cognitive walkthrough · Context (archaeology) · Heuristic evaluation · Human–computer interaction · Pluralistic walkthrough · Procurement · System usability scale · Usability · Usability engineering · Usability goals · Usability inspection · Usability lab · Vendor · Web usability · Computer Science · Information and Cyber Security · Information Systems Theories and Implementation · Information Technology Governance and Strategy · Marketing
| Citations per year | 0.2 |
|---|---|
| Citation span | 2021 - 2021 (1) |
| Highly cited | No |