Trust on Health Insurance Providers
Scale Validation and Determining Factors in Indian Context
Bibliographic Data
| ID | 19490247 |
|---|---|
| Authors | P Shobanapriya (Karpagam Academy of Higher Education), P Easwaran (Karpagam Academy of Higher Education), P Easwaran P Easwaran |
| Year | 2026 |
| Volume | 7 |
| Issue | 5s |
| Pages | 157-169 |
| Publication date | 2026-04-20 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | ShodhKosh: Journal of Visual and Performing Arts (JOURNAL) |
| Journal identifiers | ISSN: 2582-7472 • E-ISSN: 2582-7472 |
| Publisher | Granthaalayah Publications and Printers (PUBLISHER • IN) |
| DOI | 10.29121/shodhkosh.v7.i5s.2025.7699 |
| OpenAlex | W7154985257 |
| Language | EN |
| References cited | 41 |
The insurance is the risk-transfer mechanism. Health insurance is high significant as it enables policyholders to manage medical emergencies, funding and safety of life through covers. The trust and transparency have become pivotal from sustainability perspective. As a result, a method to assess trust in health insurers is paramount both in management and as a research tool inorder to enhance the institutes’ efficiency and maximise benefits for the policy holders. This survey aimed at validating the Scale to Measure Patients' Trust in Health Insurers by Beiyao Zheng et al., 2002, in the Indian context. The 11-item five-dimensional scale was validated among 180 policy holders in the city of Coimbatore, Tamil Nadu. The Likert format allows five responses per item and holds a reliability score of Cronbach’s alpha 0.92/0.89. The scale was slightly modified, and rigorous statistical validation procedures were applied in the form Bartlett’s test of sphericity, Kaiser-Meyer-Olkin, Confirmatory Factor Analysis and Fitness indices estimates. The finalised scale holds 9-items across three-dimensions with a Cronbach’s alpha of 0.964 and allows the users to measure trust on health insurance providers in Indian context. The demographic variables that influence the trust are also detailed
Cronbach's alpha · Health insurance · Likert scale · Healthcare Systems and Reforms · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare
Multivariate Data Analysis
Trust in health care
Factors affecting households’ trust in the community based health insurance scheme in Ethiopia
Health-care seeking and expenditure by young Indian mothers in the public and private sectors
Mapping of initiatives to increase membership in mutual health organizations in Benin
Determinants of trust in healthcare facilities among community-based health insurance members in the Manna district of Ethiopia
Exploratory and confirmatory factor analysis
Impact of mutual health organizations
Enrolment in community-based health insurance schemes in rural Bihar and Uttar Pradesh, India
Insured yet vulnerable
Trust in micro-health insurance
Declining subscriptions to the Maliando Mutual Health Organisation in Guinea-Conakry (West Africa)
Health insurance in India
| Highly cited | No |
|---|