Do community pharmacists actively engage elderly patients in the dialogue? Results from pharmaceutical care consultations

Bibliographic Data

ID19506519
AuthorsJoão Pelicano‐Romano (Department of Pharmacoepidemiology and Social Pharmacy Research Institute for Medicines and Pharmaceutical Sciences (iMed.UL) Faculty of Pharmacy University of Lisbon Lisboa Portugal), J Pelicano-Romano (University of Lisbon), Mariana R Neves (0009-0001-1250-2804, Department of Pharmacoepidemiology and Social Pharmacy Research Institute for Medicines and Pharmaceutical Sciences (iMed.UL) Faculty of Pharmacy University of Lisbon Lisboa Portugal), Ana Amado (Faculty of Pharmacy University of Lisbon Lisboa Portugal), Ana Flavia Rondón Amado (University of Lisbon), Afonso Miguel Das Neves Cavaco (0000-0001-8466-0484, University of Lisbon, corresponding author), Afonso M Cavaco (Department of Pharmacoepidemiology and Social Pharmacy Research Institute for Medicines and Pharmaceutical Sciences (iMed.UL) Faculty of Pharmacy University of Lisbon Lisboa Portugal)
Year2015
Volume18
Issue5
Pages1721-1734
Publication date2015-10-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueHealth Expectations (JOURNAL)
Journal identifiersISSN: 1369-6513 • E-ISSN: 1369-7625
PublisherWiley (PUBLISHER • GB)
DOI10.1111/hex.12165
PMID24341397
OpenAlexW2081009278
LanguageEN
Citations received2
References cited37

BACKGROUND: Little is known about community pharmacist-patient interaction within a consultation room, particularly in terms of patient activation and engagement. OBJECTIVE: To explore pharmacists' communication and attitudes while providing advanced medication-related services. METHODS: A cross-sectional descriptive study, using the Roter Interaction Analysis System (RIAS) framework, to analyse a sample of audio-recorded pharmaceutical care consultations with elderly patients. RESULTS: Around 15.0 per cent of pharmacists' utterances and 3.6 per cent of patients' were related to engagement with the latter during the exchange. To improve health outcomes, such as adherence to a therapeutic regime, pharmacists should augment patients' participation in the dialogue, facilitating concerns and disclosure of doubts, thus improving correct medication use behaviour

Family medicine · Health care · Pharmaceutical care · Pharmacist · Medication Adherence and Compliance · Medicine · Nursing · Patient-Provider Communication in Healthcare · Pharmaceutical Practices and Patient Outcomes · Psychology · Pharmacy

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