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Parent escalation of care for the deteriorating child in hospital

A health‐care improvement study

Bibliographic Data

ID19506523
AuthorsFenella J Gill (0000-0003-4697-9640, School of Nursing, Midwifery & Paramedicine, Faculty of Health Sciences Curtin University Perth Western Australia Australia, corresponding author), Gavin Leslie (0000-0001-8939-9801, School of Nursing, Midwifery & Paramedicine, Faculty of Health Sciences Curtin University Perth Western Australia Australia), Andrea P Marshall (0000-0001-7692-403X, School of Nursing and Midwifery Clinical Chair Gold Coast Health Southport Queensland Australia)
Year2019
Volume22
Issue5
Pages1078-1088
Publication date2019-10-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueHealth Expectations (JOURNAL)
Journal identifiersISSN: 1369-6513 • E-ISSN: 1369-7625
PublisherWiley (PUBLISHER • GB)
DOI10.1111/hex.12938
PMID31309665
OpenAlexW2957695472
LanguageEN
Citations received3
References cited27

OBJECTIVE: To evaluate the implementation of an intervention for parents to escalate care if concerned about their child's clinical condition. DESIGN: Mixed-methods health-care improvement approach guided by the Theoretical Domains Framework. METHODS: Implementation of the 'Calling for Help' (C4H) intervention was informed by previously identified barriers and facilitators. Evaluation involved audit, review of clinical deterioration incidents, interviews and focus groups. SETTING: Australian specialist paediatric hospital. PARTICIPANTS: Convenience sample of 75 parents from inpatient areas during the audit, interviews with ten parents who had expressed concern about their child's clinical condition; five focus groups with 35 ward nurses. MAIN OUTCOME MEASURES: Parent awareness and utilization of C4H, parent and nurse views of factors influencing implementation. RESULTS: Parent awareness of C4H improved to 35% (25/75). Parent concern was documented prior to 21/174 (12%) clinical deterioration events. All interviewed parents and nurses who participated in focus groups were positive about C4H. Parents preferred to be informed about C4H by nurses, but nurses described this as time-consuming and selectively chose parents who they believed would benefit most. Parents and nurses described frustrations with and trepidation in escalating care. Nurses had used C4H to expedite urgent medical review. CONCLUSIONS: There was an improvement in the level of parent awareness of C4H, which was viewed positively by parents and nurses alike. To achieve a high level of parent awareness in a sustainable way, a multifaceted approach is required. Further strategies will be required for parents to feel confident enough to use C4H and to address interprofessional communication barriers

Audit · Focus group · Health care · Family and Patient Care in Intensive Care Units · Infant Development and Preterm Care · Medicine · Nursing · Psychology · Sepsis Diagnosis and Treatment

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Unique citing works3
Citations per year0,43
Citation span2019 - 2024 (6)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 3
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