A meta‐ethnography of the facilitators and barriers to successful implementation of patient complaints processes in health‐care settings
Bibliographic Data
| ID | 19507050 |
|---|---|
| Authors | David A Scott (0000-0001-9083-580X, Bristol Dental School University of Bristol Bristol UK, corresponding author), Suzanne Grant (0000-0003-0385-7045, University of Dundee), Suzanne M Grant (Population Health Sciences University of Dundee Dundee UK) |
| Year | 2018 |
| Volume | 21 |
| Issue | 2 |
| Pages | 508-517 |
| Publication date | 2018-04-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Health Expectations (JOURNAL) |
| Journal identifiers | ISSN: 1369-6513 • E-ISSN: 1369-7625 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/hex.12645 |
| PMID | 29112776 |
| OpenAlex | W2767675487 |
| Language | EN |
| Citations received | 6 |
| References cited | 28 |
Accountability · CINAHL · Grey literature · Health care · Medical education · MEDLINE · Political science · Psychological intervention · Public relations · Qualitative research · Sociology · Healthcare Decision-Making and Restraints · Medical Malpractice and Liability Issues · Medicine · Nursing · Patient-Provider Communication in Healthcare · Psychology
Experiences and long-term repercussions of perinatal grief in women after perinatal bereavement
The views and experiences of patients and health‐care professionals on the disclosure of adverse events
Coping with Tourette’s syndrome
The Role of Latina Peer Mentors in the Implementation of the Alma Program for Women With Perinatal Depression
Protecting Personhood
Working the boundaries of 'whining' - how patients and care professionals make sense of informal complaining practices
Basics of qualitative research
Meta-ethnography 25 years on
Human error
Conducting a meta-ethnography of qualitative literature
Preferred Reporting Items for Systematic Reviews and Meta-Analyses
Meta-Ethnography
Maintaining Professional Identity
The Social Psychology of Making and Responding to Hospital Complaints
The role of performance indicators in changing the autonomy of the general practice profession in the UK
Complaints against nurses
Clinical autonomy, individual and collective
Qualitative synthesis in practice
Exploring the Meaning of 'Dissatisfaction' with Health Care
Protesting patients
Autonomy and bureaucratic accountability in primary care
Medical Autonomy and the UK State 1975 to 2025
| Citations per year | 1 |
|---|---|
| Citation span | 2020 - 2025 (6) |
| Highly cited | No |