Including citizens in institutional reviews
Expectations and experiences from the D utch H ealthcare I nspectorate
Bibliographic Data
| ID | 19507095 |
|---|---|
| Authors | Adam (0000-0002-6800-410X, Erasmus University Rotterdam, corresponding author), Samantha A Adams (Institute of Health Policy and Management (iBMG) Erasmus University Rotterdam Rotterdam The Netherlands), Hester Van De Bovenkamp (0000-0002-6412-2707, Institute of Health Policy and Management (iBMG) Erasmus University Rotterdam Rotterdam The Netherlands), Paul Robben (Institute of Health Policy and Management (iBMG) Erasmus University Rotterdam Rotterdam The Netherlands) |
| Year | 2015 |
| Volume | 18 |
| Issue | 5 |
| Pages | 1463-1473 |
| Publication date | 2015-10-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Health Expectations (JOURNAL) |
| Journal identifiers | ISSN: 1369-6513 • E-ISSN: 1369-7625 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/hex.12126 |
| PMID | 24112128 |
| OpenAlex | W1992350447 |
| Language | EN |
| Citations received | 10 |
| References cited | 15 |
BACKGROUND: Recent changes in the structure and policy context of Dutch health care have placed the issue of citizen participation high on the agenda of the Dutch Healthcare Inspectorate (IGZ), which conducts quality and safety reviews in medical practices and health-care institutions. With a few exceptions, the potential role that citizens can play in the regulation of health-care institutions is overlooked in research on patient/citizen participation in health care. OBJECTIVE: This research addressed the following question: What are the (political) expectations for increasing citizen participation in health-care regulation and how do these compare to regulators' expectations and experiences in practice? DESIGN: Because of the largely explorative nature of this study, we used qualitative methods (document and web analysis, focus groups and interviews) to answer this question. RESULTS: Our study shows that inspectors already have experience with participatory formats that lead to important information. There are three areas where the IGZ is currently increasing citizen participation: (i) providing individuals with information about inspectorate processes and activities, (ii) including patients as sources of information, and (iii) formally reviewing how citizen participation is ensured by health-care institutions. In situations where the patient has the clearest overview of the whole care trajectory, intensive methods of participation deliver valuable information. CONCLUSIONS: It is important to target participation activities and to capitalize on existing opportunities and activities, rather than creating participation activities for the sake of participation. In this regard, further research on the effectiveness and efficacy of different participatory strategies is necessary
Business · Citizen journalism · Health care · Patient participation · Political science · Politics · Public relations · Qualitative research · Sociology · Healthcare Quality and Management · Public Policy and Administration Research · Regulation and Compliance Studies
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| Unique citing works | 10 |
|---|---|
| Citations per year | 1 |
| Citation span | 2016 - 2026 (11) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 10 |