Patient reactions to community pharmacies’ roles
Evidence from the Portuguese market
Bibliographic Data
| ID | 19507694 |
|---|---|
| Authors | Francisco Guilherme Nunes (0000-0001-5848-6451, Iscte – Instituto Universitário de Lisboa, corresponding author), Janet Anderson (0000-0002-1452-8370, King's College London), Janet E Anderson (Florence Nightingale School of Nursing and Midwifery King's College London London UK), Luís Martins (0000-0002-5246-7214, Iscte – Instituto Universitário de Lisboa), Luis M Martins (Department of Human Resources Management and Organizational Behavior ISCTE‐IUL Lisbon Portugal) |
| Year | 2015 |
| Volume | 18 |
| Issue | 6 |
| Pages | 2853-2864 |
| Publication date | 2015-12-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Health Expectations (JOURNAL) |
| Journal identifiers | ISSN: 1369-6513 • E-ISSN: 1369-7625 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/hex.12269 |
| PMID | 25229450 |
| OpenAlex | W2100343018 |
| Language | EN |
| References cited | 42 |
BACKGROUND: There is little knowledge about how patients perceive and react to the extended role of community pharmacies. AIM: To develop a model describing the expanded role of Portuguese community pharmacies as comprising three roles - medicines supplier, advice provider and community health promoter - and two important patient reactions: satisfaction and loyalty. DESIGN: In 2010, 1200 face-to-face interviews were conducted with patients of community pharmacies in Portugal. A model comprising the three pharmacy roles and the two patient reactions was developed and tested using structural equation modelling. RESULTS: The results showed that the model was appropriate and that the roles of medicines supplier, advice provider and community health promoter were positively related to patients' satisfaction and loyalty. CONCLUSIONS: These results show that patients are aware of the different roles played by community pharmacies in Portugal. The data support the idea that the movement of Portuguese pharmacists' extended role, framed within a global context where society sends expectations regarding the role of organizations in the community in which they operate, is producing positive results for both patients and pharmacists
Business · Community pharmacy · Family medicine · Geography · Loyalty · Political science · Portuguese · Public relations · Antibiotic Use and Resistance · Medication Adherence and Compliance · Medicine · Nursing · Pharmaceutical Practices and Patient Outcomes · Marketing · Pharmacy
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| Highly cited | No |
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