Cops, Teachers, Counselors
Stories from the Front Lines of Public Service
Bibliographic Data
| ID | 19608481 |
|---|---|
| Authors | Steven Maynard-Moody, Steven Maynard‐moody, Michael Musheno |
| Year | 2003 |
| Pages | 216 |
| Publication date | 2003-01-01 |
| Open Access | No |
| Type | BOOK |
| Venue | Cops, Teachers, Counselors (SOURCE_BOOK) |
| Publisher | University of Michigan Press (PUBLISHER • US) |
| DOI | 10.3998/mpub.11924 |
| OpenAlex | W2344389135 |
| Open Library | OL7632871M |
| ISBN | 9780472098323 |
| Language | EN |
| Citations received | 729 |
Whether on a patrol beat, in social service offices, or in public school classrooms, street-level workers continually confront rules in relation to their own beliefs about the people they encounter. Cops, Teachers, Counselors is the first major study of street-level bureaucracy to rely on storytelling. Steven Maynard-Moody and Michael Musheno collect the stories told by these workers in order to analyze the ways that they ascribe identities to the people they encounter and use these identities to account for their own decisions and actions. The authors show us how the world of street-level work is defined by the competing tensions of law abidance and cultural abidance in a unique study that finally allows cops, teachers, and counselors to voice their own views of their work. Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas. Michael Musheno is Professor of Justice and Policy Studies at Lycoming College and Professor Emeritus of Justice Studies, Arizona State University
Bureaucracy · Economic Justice · Media studies · Political science · Politics · Public relations · Public service · Relation (database) · Sociology · State (computer science) · Law · Law, Rights, and Freedoms · Public Administration · Civil Service · Current Events · General · Government - U.S. Government · Human services personnel · Police · Political structure & processes · Politics/International Relations · Public Affairs & Administration · Public Policy - Social Services & Welfare · Social Science · Social welfare & social services · Social workers · Sociology - General · Teachers · Teaching Methods & Materials - General · Teaching skills & techniques · united states · Social Work
Power Leveraging
The Challenged Conscience
Representative Bureaucracy and Administrative Burdens
Harvesting hardships
Invisible children? Professional bricolage in child protection
Anticipated Stigma and Burnout
Taking the ‘Just’ Decision
Discretion and Street-Level Practice
Discretion from a Psychological Perspective
Discretion from a Sociological Perspective
Policy Entrepreneurship at the Street Level
How to prove, how to interpret and what to do? Uncertainty experiences of street-level tax officials
Employees without a Cause
Relational public administration
Interpretation in policy analysis
A Public Service Gap
Dirty Work and Dirtier Work
Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion
Prevention at the Front Line
Street-Level Bureaucrats as Individual Policymakers
The state of social equity in American public administration
Explaining Police Bias
Street-level policy entrepreneurship
Governance in action
When ‘getting by’ masquerades as entrepreneurship
Bringing History In
Discretion in the Welfare State
Inside immigration law. Migration management and policy application in Germany, by Tobias G. Eule
Coping During Public Service Delivery
Humanizing Bureaucracy
Policing, Technology, and Public Values
Street-level partnership
Accomplishing the Public Encounter
The Behavioral Foundations of Representative Bureaucracy
Citizens’ Communication Styles in Written Public Encounters
Revisiting coping mechanisms on the street-level
Attitudes matter—welfare work and migration in Sweden
Introduction to the Symposium Issue on Reappraising Bureaucracy in the 21st Century
Deservingness, humanness, and representation through lived experience
Mobilizing Knowledge in Frontline Work
Thick Social Equity
Between breaking and restoring boundaries
How Wars Impact Public Administration and Street-Level Bureaucracy
Работа с жалобами в органах опеки и попечительства
Hostages to Compliance”
I have carte blanche to solve things’
Local Autonomy versus State Constraints
The Bureaucratic Ethos in Street-Level Work
Iron Cage or Paper Cage? The Interplay of Worker Characteristics and Organizational Policy in Shaping Unequal Responses to a Standardized Decision-Making Tool
Integrating Rigor and Relevance in Public Administration Scholarship
Discricionariedade e políticas de difusão da Libras no ensino superior federal
Police officers’ perceptions and adaptation to body-worn cameras during mental health calls
Defining the ‘legal’
Coping with Compassion
Practitioner Niches in the (Penal) Voluntary Sector
Move toward citizens
Multi-Level Barriers to Prison Mental Health and Physical Health Care for Individuals With Mental Illnesses
Exemplary Urban Practitioners in Neighbourhood Renewal
Street-Level Bureaucracy and Public Accountability
Services Wanted? Understanding the Non-take-up of Social Support at the Local Level
Making Transparency Work
The impact of collective performance-related pay on street-level bureaucrats’ performance and clients’ outcomes
Police as Policymakers
A street-level policy entrepreneur's perspective for bridging public policy and school principalship
Spirals of Care
Who is Deserving of What? A Qualitative Analysis on German Street-Level Bureaucrats’ Attitudes Toward Deservingness and Need
Street-level Citizenship
“No German, No Service”
Humanitarian NGOs and Psychosocial Services for Refugees and Asylum Seekers in the United States
The Application of Customer Service Standards and Street-Level Bureaucrats’ Discretion in Lithuanian State Agencies
Policy metaphors we live by
Sweden’s front-line
An empirical conceptualization of front line enablement by performance management
How client characteristics cause extra-role behaviours in public service
Gender, situational visibility, and discretionary decision-making of regulatory street-level bureaucrats under pandemic emergency
Automation and discretion
Does the teaming of career street-level bureaucrats and lay officials promote street-level resolutions that favour the citizens’ claims
Doing better with less
Enabling street-level work
Citizens’ experiences with a public ombud
Procedural environment of public engagement
Agency orientation and bureaucratic behaviour towards clients
How to influence the professional discretion of street-level bureaucrats
Forced online-level bureaucrats during the pandemic. Analysing the telework experience of social service workers
Playing defence
Empowering justice
Unpacking street-level discretion
A connotation to public sector creativity
Leading frontline enforcers
How do different organizational influences lead street-level workers to move towards clients? A comparison of care services for the elderly in Germany and Israel
Street-Level bureaucracy in public administration
Public service motivation and policy implementation attitudes
‘I do not want to be one of her favourites’. Emotional display and the co-production of frontline care services
Responding to reforms
Profiles of professional resistance in street-level bureaucracy programs. A quantitative-multidimensional typology
Social workers as state and citizen-agents. How social workers in a German, Dutch and Flemish public welfare organisation manage this dual responsibility in practice
Socio-spatial intermediaries in non-profit organizations
Navigating networks – to make a difference
When street‐level implementation meets systemic corruption
Discretion on the frontlines of the implementation of the Ghana School Feeding Programme
| Unique citing works | 729 |
|---|---|
| Citations per year | 34,71 |
| Citation span | 2005 - 2026 (22) |
| Citation velocity | current |
| Highly cited | Yes |
| Citation types | Neutral: 724 |