The emotional organization

List of Contributors. 1. Introducing the Emotional Organization: Stephen Fineman (University of Bath). Part I: Emotional Arenas. The Hospital. 2. Me, Morphine and Humanity: Experiencing the Emotional Community on Ward 8: Sharon Bolton (The University of Strathclyde). The Prison. 3.Power, Paradox, Social Support and Prestige: A Critical Approach to Addressing Correctional Officer Burnout: Sarah Tracy (Arizona State University). Crisis Work. 4. Rape Work: Emotional Dilemmas in Work with Victims: Patricia Yancey Martin, Douglas Schrock, Margaret Leaf and Carmen Von Rohr (Florida State University). The Recreation Centre. 5. In the Gym: Peer Pressure and Emotion Management Among Co-Workers: Mary Haman and Linda Putman (Texas A&M University). The Job Centre. 6. Abuse, Violence and Fear on the Front Line: Implications for the Rise of the Enchanting Myth of Customer Sovereignty: Marek Korczynski (Loughborough University) and Victoria Bishop (The University of Manchester). The Call Centre. 7. Enactments of Class and Nationality in Transnational Call Centres: Kiran Mirchandani (University of Toronto). Web Work. 8. The Gendering of Emotions and Perceived Work Time: Chicks and Geeks at I.com: Nicole L. Kangas and Debra E. Meyerson (Stanford University). Homeworking. 9. Managing the Boundaries of Telework: Gill Musson (Sheffield University) and Katy Marsh (Newcastle University Business School). Consultancy. 10. Management Consultancy and Humour in Action and Context: Andrew Sturdy (The University of Warwick), Timothy Clark (Durham University, Robin Fincham (Stirling University) and Karen Handley(Oxford Brookes University). Part II: Shifting Identities. 11. Becoming a Successful Corporate Character and the Role of Emotion Management: Caroline Hatcher (Queensland University of Technology). 12. Gender and the Emotion Politics of Emotional Intelligence: Stephanie A. Shields (Pennsylvania State University) and Leah R. Warner (Pennsylvania State University). 13. Feeling Out of Place? Towards the Transnationalizations of Emotions: Jeff Hearn (Swedish School of Economics and Business Administration). 14. It's All Too Beautiful: Emotion and Organization in the Esthetic Economy: Philip Hancock (The University of Warwick) and Melissa Tyler (Loughborough University). Epilogue: Stephen Fineman (University of Bath). Index

Art · Management · Media studies · Passions · Performance studies · Sociology · Anthropology · Emotional Labor in Professions · History · Labor Movements and Unions · Business · Comportement organisationnel · Emotions · Identité (Psychologie) · Identity (Psychology) · Institutions sociales · Nonfiction · Normes sociales · Organizational behavior · Pouvoir (Sciences sociales) · Power (Social sciences) · Psychological aspects · Social aspects · Social institutions · Social norms