Servicing a world elsewhere? Examining everyday work practices in the emerging economic spaces of Malaysia's business process outsourcing industry
Dados Bibliográficos
| ID | 20153239 |
|---|---|
| Autores | Daniel Brooker (Peking University, autor correspondente) |
| Ano | 2011 |
| Volume | 32 |
| Fascículo | 2 |
| Páginas | 141-154 |
| Data de publicação | 2011-07-01 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Singapore Journal of Tropical Geography (JOURNAL) |
| Identificadores do periódico | ISSN: 0129-7619 • E-ISSN: 1467-9493 |
| Editora | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1467-9493.2011.00426.x |
| OpenAlex | W1908582337 |
| Idioma | EN |
| Referências citadas | 30 |
The paper seeks to illuminate everyday work practices in the economic spaces of Malaysia's business process outsourcing (BPO) industry. It draws upon empirical evidence from call centre staff and promotes analytical sensitivity to the experience of labour and spatiotemporal relations within the offshore back offices of multinational corporations located in Cyberjaya, Malaysia. The analysis provides an empirical snapshot of how IT‐facilitated work practices in the global information economy are embedded and socially reproduced in everyday settings. To this end, the paper engages anthropologically with BPO labour, and critiques ‘globalist’ representations of economic and social transformation frequently articulated through an abstract, dehumanized space of networks and flows often seen to wash over local places, culture and people
Business · Dehumanization · Everyday life · Multinational corporation · Outsourcing · Political science · Sociology · Space (punctuation) · Work (physics) · Digital Economy and Work Transformation · Emotional Labor in Professions · Engineering · Labor Movements and Unions · Marketing
Globalization
Telecommunications and the City
High Tech and High Heels in the Global Economy
Work Relationships in Telephone Call Centres
'Fun and surveillance'
Global Transformations
Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.‐Outsourced Firms
Economies of Signs and Space
Malaysia, Modernity and the Multimedia Super Corridor
Global Networks, Linked Cities
Demystifying Globalization
On the Grounds of Globalization
Thinking through the diaspora
Valuing Women’s Voices
Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre
Telework and the Information Age
Windows on the City
Transaction links through cities
Virtual Time
Transnational elites in global cities
Transnational spaces and everyday lives
Time and Space Reunited
Modern Times
Calling capital
Practices of global capital
The Gendered Time Politics of Globalization
India calling to the far away towns
| Velocidade de citação | historical |
|---|---|
| Altamente citado | Não |