Evolutionary theory of routine
Its role in results-based management
Bibliographic Data
| ID | 20201736 |
|---|---|
| Authors | William C Rivenbark (0000-0003-1343-0715, University of North Carolina at Chapel Hill, corresponding author) |
| Year | 2006 |
| Volume | 18 |
| Issue | 2 |
| Pages | 224-240 |
| Publication date | 2006-03-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Public Budgeting Accounting & Financial Management (JOURNAL) |
| Journal identifiers | ISSN: 1096-3367 • E-ISSN: 1945-1814 |
| Publisher | Emerald (PUBLISHER) |
| DOI | 10.1108/jpbafm-18-02-2006-b006 |
| OpenAlex | W2773621949 |
| Language | EN |
| References cited | 12 |
Research has demonstrated that public organizations commonly adopt performance measurement systems to assess the operational accountability of service delivery. This same research, however, has revealed that public managers struggle with using performance measures for improving service performance and for determining long-term budget needs. One plausible explanation for the limited use of performance statistics is found in the strategic management literature on the evolutionary theory of routine. It suggests that private firms make decisions by identifying alternatives to base routines for process innovation rather than relying on the traditional theory of profit maximization. By applying the routines-based perspective to public organizations, this article presents a model of results-based management where performance of service delivery represents our proxy for profit and where performance measures serve primarily to monitor the performance of selected service dimensions. The results of output, outcome, and efficiency measures are then used to support performance, financial, and strategic management, including the selection and implementation of strategies to alter the base routines of service delivery. These new routines, created under the boundaries of rational choice, often have substantial budgetary implications over time when they change the calculus between resource consumption and service provision
Accountability · Business · Economics · Management science · Maximization · Microeconomics · Performance Management · Performance measurement · Process management · Profit maximization · Service delivery framework · Accounting and Organizational Management · Computer Science · Management and Organizational Studies · Public Policy and Administration Research · Marketing
Performance Measurement in U.S. Counties
A Behavioral Model of Rational Choice
Performance Measurement in Municipal Government
Why Measure Performance? Different Purposes Require Different Measures
Promoting the Utilization of Performance Measures in Public Organizations
The Proverbs of Administration
An Approach to a Science of Administration
| Citation velocity | historical |
|---|---|
| Highly cited | No |