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The Trouble With Thinking Like Arena

Learning to Use Simulation Software

Bibliographic Data

ID20360435
AuthorsDiane M Rodgers (0000-0002-2966-6899, Northern Illinois University, DeKalb, IL, USA,), Reinaldo Moraga (0000-0002-8347-6690, Northern Illinois University), Reinaldo J Moraga (Northern Illinois University, DeKalb, IL, USA)
Year2011
Volume31
Issue2
Pages144-152
Publication date2011-04-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueBulletin of Science Technology & Society (JOURNAL)
Journal identifiersISSN: 0270-4676 • E-ISSN: 1552-4183
PublisherSAGE Publications (PUBLISHER • US)
DOI10.1177/0270467611399745
OpenAlexW1987081737
LanguageEN
Citations received1
References cited22

Simulation software used for modeling has become as ubiquitous as computers themselves. Despite growing reliance on simulation in educational and workplace settings, users encounter frustration in using simulation software programs. The authors conducted a study with 26 engineering students and interviewed them about their experience learning the simulation software Arena for optimization modeling. These students experienced frustration with the process of learning to “think” like the simulation software. Students explained their difficulty with learning the software in a way that implied human dialogue with a machine and negotiation with Arena in an attempt to overcome this frustration. Rather than being gender specific, frustrations were experienced by most male and female students equally, specifically those who held a perception of difference between human and machine “thinking.” The authors contend that communication difficulty with the embedded assumptions of the software is the source of frustration rather than deficiencies of users

Frustration · Human–computer interaction · Mathematics education · Negotiation · Perception · Simulation software · Sociology · Software engineering · Computer Science · Interdisciplinary Studies and Sociocultural Dynamics · Psychology · Social Psychology · Team Dynamics and Performance · Technostress in Professional Settings · Software

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Unique citing works1
Citations per year0,2
Citation span2021 - 2021 (1)
Citation velocityhistorical
Highly citedNo
Citation typesNeutral: 1

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