Group Styles of Justice or Service
How Ticket Inspectors Manage Contested Citizen Encounters
Datos Bibliográficos
| ID | 2049751 |
|---|---|
| Autores | Camilla Bank Friis (0000-0001-6134-4622, University of Copenhagen Copenhagen Denmark, autor de correspondencia) |
| Año | 2023 |
| Volumen | 46 |
| Número | 1 |
| Páginas | 26-46 |
| Fecha de publicación | 2023-02-01 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Symbolic Interaction (JOURNAL) |
| Identificadores de la revista | ISSN: 0195-6086 • E-ISSN: 1533-8665 |
| Editorial | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/symb.617 |
| OpenAlex | W4300002100 |
| Idioma | EN |
| Citas recibidas | 1 |
| Referencias citadas | 51 |
People who interact with citizens in their job often have to use discretion when facing complex situations. Research shows that how people understand their job regulates this use of discretion. Yet, little research has conceptualized how group culture shapes these understandings and discretionary actions in real-life citizen encounters. This article addresses this gap with a microsociological theory of group culture. To demonstrate the merits of this theory, I use a sample of 11 interviews and 88 body-worn camera recordings to analyze how ticket inspectors perceive and act in contested ticket-fining events. The analysis identifies two group styles of moral inspection characterized by tight or loose regulation: justice or service. These styles are associated with the two operating teams in a traffic company and influence how inspectors manage contested events with a risk of escalation. I discuss how these findings contribute to the sociology of culture and enhance the understanding of how group culture shapes discretionary actions in citizen encounters
Business · Discretion · Economic Justice · Political science · Public relations · Sample (material · Service (business · Sociology · Ticket · Law · Management and Organizational Studies · Policing Practices and Perceptions · Psychology · Public Policy and Administration Research · Social Psychology · Marketing
Thinking Through Methods
Understanding street-level bureaucracy
Police Education, Experience, and the Use of Force
Understanding and Validity in Qualitative Research
When the State Meets the Street
The impact of policing styles on officers’ willingness to make referrals into pre-arrest diversion initiatives
Research Handbook on Street-Level Bureaucracy
Behavior in Public Places
Emotion Management in the Workplace
Violence
Are all police officers equally triggered? A test of the interaction between moral support for the use of force and exposure to provocation
The hole in the doughnut
Dealing with Law in Migration Control
Towards a Multi‐level Approach on Frontline Interactions in the Public Sector
Beyond the fear of discretion
Enhancing responsiveness and consistency
Group Cultures and the Everyday Life of Organizations
Street-Level Bureaucracy and Public Accountability
Culture in Action
Improving Cultural Analysis
Measuring Stability and Change in Personal Culture Using Panel Data
Condom Semiotics
Social Commitments in a Depersonalized World
Varieties of Police Behavior
The Micro-Politics of Trouble
Talking Your Self into It
Using Interviews to Understand Why
Video Data Analysis
Talk Is Cheap
Motivation and Justification
Culture in Interaction
Citizen Self-Presentation and Aggression in Ticket Fining Events
Inhabited Institutions
| Obras citantes distintas | 1 |
|---|---|
| Citas por año | 0,5 |
| Intervalo de citas | 2024 - 2024 (1) |
| Velocidad de citación | recent |
| Altamente citado | No |
| Tipos de cita | Neutras: 1 |