Cultural impact of human resource practices on job satisfaction

A global study across 48 countries

Bibliographic Data

ID20501320
AuthorsJeanine Karin Andreassi, Leanna Lawter (Sacred Heart University), Martin Brockerhoff, Peter Rutigliano, Peter J Rutigliano
Year2014
Volume21
Issue1
Pages55-77
Publication date2014-01-28
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueCross Cultural Management An International Journal (JOURNAL)
Journal identifiersISSN: 1352-7606 • E-ISSN: 1758-6089
PublisherEmerald (PUBLISHER)
DOI10.1108/ccm-05-2012-0044
OpenAlexW1517833080
LanguageEN
Citations received9
References cited57

Purpose – The purpose of this paper is to determine the effect of high-performance human resource practices on job satisfaction across four cultural regions – Asia, Europe, North America, and Latin America. High-performance human resource practices were used to predict job satisfaction for each region and then compared to determine significant differences. Hofstede's cultural dimensions were employed as a basis for structuring hypothesized differences across cultural regions. Design/methodology/approach – Data were collected from a proprietary industry survey on employee work attitudes. The sample consisted of over 70,000 employees from four large multinational organizations with at least four offices in each of the four regions. Data were analyzed using regression analysis and comparison testing across models. Findings – There are significant relationships between job characteristics and job satisfaction across all regions of the world, with a sense of achievement universally the most important driver. Although job characteristics impact job satisfaction across all regions, there are significant differences in the relative importance of job characteristics on job satisfaction, consistent with Hofstede's cultural dimensions. Practical implications – The findings have implications for tailoring human resource management practices across locations within multinationals. Originality/value – This research is believed to be the first cross-cultural study of human resource practices affecting job satisfaction using multiple organizations and industries

Business · Economics · Hofstede's cultural dimensions theory · Human resource management · Human resources · Job analysis · Job attitude · Job design · Job performance · Job satisfaction · Knowledge management · Management · Multinational corporation · Originality · Computer Science · Cultural Differences and Values · Customer Service Quality and Loyalty · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology · Marketing