E-Satisfaction and risk perception in government mobile banking applications
A sentiment analysis of user reviews
Bibliographic Data
| ID | 21062228 |
|---|---|
| Authors | Ceren Cubukcu Cerasi (0000-0002-9253-2826), Yavuz Selim Balcioglu, Zeynep Behrin Guven Aydin, Zeynep Behrin Güven Aydın (0000-0002-4121-8220) |
| Year | 2026 |
| Volume | 88 |
| Pages | 103435 |
| Publication date | 2026-09-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Technology in Society (JOURNAL) |
| Journal identifiers | ISSN: 0160-791X • E-ISSN: 1879-3274 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.techsoc.2026.103435 |
| OpenAlex | W7165386360 |
| Language | EN |
| References cited | 28 |
Banking industry · Government (linguistics) · Mobile banking · Perception · Risk perception · Sentiment analysis · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Technology Adoption and User Behaviour
Consumer adoption versus rejection decisions in seemingly similar service innovations
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
Predicting e-services adoption
Understanding Information Systems Continuance
Understanding continuance intention of artificial intelligence (AI)-enabled mobile banking applications
Examining user-generated content, service failure recovery and customer–brand relationships
Service Design and Citizen Satisfaction with E‐Government Services
| Citation velocity | historical |
|---|---|
| Highly cited | No |