Users and Providers
Different Perspectives on Community Care Services
Bibliographic Data
| ID | 2113755 |
|---|---|
| Authors | Gail Wilson (0000-0003-2874-3861, corresponding author) |
| Year | 1993 |
| Volume | 22 |
| Issue | 4 |
| Pages | 507-526 |
| Publication date | 1993-10-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Social Policy (JOURNAL) |
| Journal identifiers | ISSN: 0047-2794 • E-ISSN: 1469-7823 |
| Publisher | Cambridge University Press (CUP) (PUBLISHER) |
| DOI | 10.1017/s0047279400021024 |
| OpenAlex | W2055708397 |
| Language | EN |
| Citations received | 8 |
| References cited | 9 |
Elderly clients usually express satisfaction with their services when they are asked. Surveys of clients and carers therefore have to take this tendency into account. It is important not to ask direct questions and to allow for positive, neutral and negative responses, otherwise positive responses will be overestimated. A survey of clients and carers served by a community psychogeriatric service indicated that the way a service is delivered can be more important than what is provided. The differences between staff and user perceptions of services are analysed. There are theoretical reasons for the differences connected with the combination of care and control exercised by service providers. There are also practical reasons in terms of staff perceptions, which are dominated by process, and client perceptions, which are more directly influenced by the services as they are actually delivered. Attempts to incorporate users' views into the processes of service delivery need to understand these differences and to acknowledge the limitations of user satisfaction surveys
Business · Control (management) · Perception · Political science · Process (computing) · Public relations · Service (business) · Service delivery framework · Service provider · Computer Science · Geriatric Care and Nursing Homes · Marketing · Medicine · Mental Health and Patient Involvement · Nursing · Patient Satisfaction in Healthcare · Psychology
Older People and Dissatisfaction with Wheelchair Services
We Have Choices
Why Are Some People's Needs Unmet
Assembling their own care packages
Dignity and aspirations denied
Assessing the Feasibility of a Parent Life Coaching Intervention to Support Parents and Children Who Have Experienced Domestic Violence and Abuse
Improving Equity and Efficiency in British Community Care
Bearing the burden’
| Unique citing works | 8 |
|---|---|
| Citations per year | 0,25 |
| Citation span | 1994 - 2019 (26) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 8 |