Are Citizen Complaints Just Another Measure of Officer Productivity? An Analysis of Citizen Complaints and Officer Activity Measures

Bibliographic Data

ID21177967
AuthorsKim Michelle Lersch (0000-0002-0657-3446, University of South Florida, corresponding author)
Year2002
Volume3
Issue2
Pages135-147
Publication date2002-01-01
Open AccessNo
TypeARTICLE
VenuePolice Practice and Research (JOURNAL)
Journal identifiersISSN: 1561-4263 • E-ISSN: 1477-271X
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/15614260290033639
OpenAlexW2080187160
LanguageEN
Citations received13
References cited2

The purpose of this research is to explore the relationship between the number of citizen allegations of misconduct an officer receives and the officer's official measures of productivity. Using data provided from a large municipal agency in the Southeastern United States as a database, the relationships between both number and type of citizen complaints and the number of arrests, traffic citations, field interview reports, and other productivity measures were explored. Officers with higher numbers of citizen complaints were found to engage in higher levels of productivity. Significant relationships were also found between the types of activities an officer engaged in and the type of citizen allegation

Allegation · Economic growth · Economics · Misconduct · Officer · Political science · Productivity · Public relations · Social science · Sociology · Law · Policing Practices and Perceptions · Psychology · Regulation and Compliance Studies · Wildlife Conservation and Criminology Analyses

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