The feminised service sector

From micro to macro analysis

Bibliographic Data

ID21189648
AuthorsBabs Grossman Babs Grossman, Babs Grossman (University of Colorado Boulder, corresponding author)
Year2012
Volume6
Issue1
Publication date2012-04-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueWork Organisation Labour & Globalisation (JOURNAL)
Journal identifiersISSN: 1745-641X • E-ISSN: 1745-6428
PublisherPluto Journals (PUBLISHER • GB)
DOI10.13169/workorgalaboglob.6.1.0063
OpenAlexW2750604361
LanguageEN
Citations received9
References cited59

Research concerned with the relationship between gender and service work has typically relied on micro-level analyses, and privileged affective explanations of the feminised service sector. The resulting scholarship, which often uses the ‘emotional labour’ framework first introduced by Arlie Hochschild (1983), has come to dominate gender and service work literature in such a way that other potentially useful analytical frameworks have been left relatively unexplored. Recently, this approach has been critically engaged with by scholars in an attempt to expand and enrich understandings of the relationship between service occupations and gender on a global scale. In particular, new scholarship on gender and service work has called attention to the convergence of local understandings of gender within the new international division of labour. This emergent macro-level and transnational research represents an exciting new body of work that merits review and consideration

Business · Division of labour · Economic growth · Economics · Emotional labor · Macro · Macro level · Political science · Public relations · Scholarship · Service delivery framework · Sociology · Tertiary sector of the economy · Computer Science · Emotional Labor in Professions · Employment and Welfare Studies · Engineering · Labor Movements and Unions · Psychology · Social Psychology · Marketing