Looking behind the line
Privatisation and the reification of work in a Brazilian telecommunications company
Bibliographic Data
| ID | 21189882 |
|---|---|
| Authors | Spencer Wolff (0000-0003-0243-2504, corresponding author), Simone Wolff Simone Wolff |
| Year | 2009 |
| Volume | 3 |
| Issue | 1 |
| Publication date | 2009-07-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Work Organisation Labour & Globalisation (JOURNAL) |
| Journal identifiers | ISSN: 1745-641X • E-ISSN: 1745-6428 |
| Publisher | Pluto Journals (PUBLISHER • GB) |
| DOI | 10.13169/workorgalaboglob.3.1.0047 |
| OpenAlex | W2755823617 |
| Language | EN |
| References cited | 3 |
This paper analyses the results of a case study carried out in the call centre of a public Brazilian telecommunications company. The study focused on the working conditions of operators engaged in telemarketing, an activity that relies on computerised data processing as its main working tool. Information was collected on the perceptions of managers and employees of the informatisation of working procedures and of the new forms of management that were adopted to enable these processes to be handled using the new technologies. The analysis was guided by the hypothesis that the application of Information and Communications Technologies (ICTs) in the context of changed organisational parameters inspired by the so-called ‘participative administration’ approach, has enabled a new kind of exploitation of living labour to emerge, one that is marked by an expropriation and commodification of workers' knowledge, in its cognitive dimension
Business · Commodification · Economics · Economy · ICTS · Information and Communications Technology · Knowledge management · Line management · Political science · Public relations · Telecommunications · Computer Science · Digital Economy and Work Transformation · Education and Work Dynamics · Engineering · Social and Economic Solidarity
| Citation velocity | historical |
|---|---|
| Highly cited | No |