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Having Different Dialog Roles in Telecommunication by Using Two Teleoperated Robots Reduces an Operator’s Guilt

Bibliographic Data

ID21199177
AuthorsReina Nozawa (The University of Osaka), Kazuki Sakai (0000-0002-1331-9278, The University of Osaka), Megumi Kawata (0009-0000-4480-7138, The University of Osaka), Hiroshi Ishiguro (0000-0002-0805-7648, The University of Osaka), Yuichiro Yoshikawa (0000-0002-3484-0361, The University of Osaka, corresponding author)
Year2024
Volume16
Issue4
Pages763-773
Publication date2024-04-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueInternational Journal of Social Robotics (JOURNAL)
Journal identifiersISSN: 1875-4791 • E-ISSN: 1875-4805
PublisherSpringer Science and Business Media LLC (PUBLISHER)
DOI10.1007/s12369-024-01125-1
OpenAlexW4394686358
LanguageEN
References cited44

In recent years, applications of social robots as the operator’s avatar have been widely studied for remote conversation with rich nonverbal information. Having another side-participant robot beside the avatar robot of the operator was found to be effective for providing long-lasting backchannels to the interlocutor. The side-participant robot is also expected to play a role in assisting human participation in multiparty conversations. However, such a focus has not been applied to remote conversations with multiple robots. Here, we propose a multiple-robot telecommunication system with which the operator can use a side-participant robot to assist conversation that is developed by the operator through the main speaker robot to verify its effectiveness. In the laboratory experiment where the subjects were made to feel stressed by being forced to provide rude questions to the interlocutor, the proposed system was shown to reduce guilt and to improve the overall mood of operators. The result encourages the application of a multi robot remote conversation system to allow the user to participate in remote conversations with less anxiety of potential failure in maintaining the conversation

Avatar · Conversation · Dialog box · Dialog system · Human–computer interaction · Mobile robot · Nonverbal communication · Robot · Robot control · Robotics · Social robot · Teleoperation · World Wide Web · AI in Service Interactions · Communication · Computer Science · Psychology · Social Robot Interaction and HRI · Speech and dialogue systems · Artificial Intelligence

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Citation velocityhistorical
Highly citedNo

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