The Social Triad Model
Considering the Deployer in a Novel Approach to Trust in Human–Robot Interaction
Bibliographic Data
| ID | 21199749 |
|---|---|
| Authors | David Cameron (0000-0002-1172-478X, University of Sheffield, corresponding author), Emily C Collins (0000-0001-9396-536X, Northeastern University), Stevienna De Saille (0000-0002-8183-7771, University of Sheffield), Iveta Eimontaite (0000-0002-8622-937X, Cranfield University), Alice Greenwood, A M Greenwood (0000-0003-3006-848X, University of Sheffield), James Law (0000-0002-4966-3556, University of Sheffield) |
| Year | 2024 |
| Volume | 16 |
| Issue | 6 |
| Pages | 1405-1418 |
| Publication date | 2024-06-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Social Robotics (JOURNAL) |
| Journal identifiers | ISSN: 1875-4791 • E-ISSN: 1875-4805 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s12369-023-01048-3 |
| PMID | 39989607 |
| OpenAlex | W4386754660 |
| Language | EN |
| Citations received | 3 |
| References cited | 75 |
There is an increasing interest in considering, measuring, and implementing trust in human-robot interaction (HRI). New avenues in this field include identifying social means for robots to influence trust, and identifying social aspects of trust such as a perceptions of robots’ integrity, sincerity or even benevolence. However, questions remain regarding robots’ authenticity in obtaining trust through social means and their capacity to increase such experiences through social interaction with users. We propose that the dyadic model of HRI misses a key complexity: a robot’s trustworthiness may be contingent on the user’s relationship with, and opinion of, the individual or organisation deploying the robot (termed here, Deployer). We present a case study in three parts on researching HRI and a LEGO ® Serious ® Play focus group on care robotics to indicate how Users’ trust towards the Deployer can affect trust towards robots and robotic research. Our Social Triad model (User, Robot, Deployer) offers novel avenues for exploring trust in a social context
Human–robot interaction · Robot · Robotics · Computer Science · Ethics and Social Impacts of AI · Human-Automation Interaction and Safety · Psychology · Social Robot Interaction and HRI · Artificial Intelligence
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| Unique citing works | 3 |
|---|---|
| Citations per year | 1,5 |
| Citation span | 2024 - 2025 (2) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 2 |