A Photo Is Worth a Thousand Words
Hosts Upset by the New Nondiscrimination Policy of Moving Beyond Photos on Airbnb
Bibliographic Data
| ID | 21216358 |
|---|---|
| Authors | Carden Street Guelph Ontario Canada N1H 3A3 ndependent researcher (Prince of Songkla University), Hongrui Zhu (0000-0001-8052-3888, Prince of Songkla University), Mehri Yasami (0000-0001-7867-2542) |
| Year | 2021 |
| Volume | 35 |
| Issue | 2 |
| Pages | 248-254 |
| Publication date | 2021-06-30 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | GeoJournal of Tourism and Geosites (JOURNAL) |
| Journal identifiers | ISSN: 2065-0817 • E-ISSN: 2065-1198 |
| Publisher | Asociatia de Geografie, Turism si Sport (PUBLISHER) |
| DOI | 10.30892/gtg.35212-658 |
| OpenAlex | W3158054233 |
| Language | EN |
| References cited | 13 |
In attempting to tackle the alleged digital discriminatory practices, Airbnb has established a series of non-discrimination policies, and the recent one was that guests’ photos will not be disclosed to hosts until they accept the booking requests from prospective guests. This new non-discrimination policy has sparked heated discussion among the hosts. This study sets out to explore the overlooked narratives of Airbnb hosts towards this recent non-discrimination policy. A total of 1,211 posts shared by numerous hosts were collected from the Airbnb community website. These posts were analyzed by undertaking a co-occurrence analysis to identify key concepts and the connections among these key concepts that revolved around the new non-discrimination policy. Nine key concepts, namely, home, safety, stranger, risk, hotel, third-party booking, trust, community, and discriminate, and their connections, were presented in a visual network generated via Gephi to show what concerned the hosts after Airbnb implementing this policy. This study also offers insights into why such a new policy that aimed at fighting against discrimination on Airbnb may put hosts at a disadvantaged position or vulnerable status. It also offers significant practical implications regarding the important roles played by photos on Airbnb
Advertising · Business · Computer security · Disadvantaged · Internet privacy · Political science · Sociology · Computer Science · Digital Economy and Work Transformation · Law · Sexuality, Behavior, and Technology · Sharing Economy and Platforms
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| Highly cited | No |
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