Understanding Employee Voice Using Machine Learning Method
Example of Hotel Businesses
Bibliographic Data
| ID | 21216751 |
|---|---|
| Authors | Ozan Çatir (0000-0003-3168-7338, Usak University, corresponding author) |
| Year | 2022 |
| Volume | 43 |
| Issue | 3 |
| Pages | 955-963 |
| Publication date | 2022-09-30 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | GeoJournal of Tourism and Geosites (JOURNAL) |
| Journal identifiers | ISSN: 2065-0817 • E-ISSN: 2065-1198 |
| Publisher | Asociatia de Geografie, Turism si Sport (PUBLISHER) |
| DOI | 10.30892/gtg.43315-909 |
| OpenAlex | W4293461713 |
| Language | EN |
| References cited | 18 |
Online reviews are used in tourism research to understand tourist behaviour. However, online comments made by hotel employee have not yet been adequately researched. The study aims to determine on which topics the employees express their ideas, thoughts, and opinions, that is, on which topics they are voice 11,115 comments written by the employees of a chain hotel were analysed. In this study, the latent Dirichlet allocation (LDA) topic modelling method was preferred for the analysis of online comments made by employees. Because of the study, the themes of salary and benefits, management behaviour, service quality, work-life balance, career development, work time, work environment, social rights, career opportunities, food and beverage facilities, ability development were determined. Among the negative comments, the themes of hotel management behaviour, work time, salary and benefits, work-life balance, and career opportunities were determined
Business · Career development · Economics · Hospitality industry · Hotel industry · Hotel management · Latent Dirichlet allocation · Pedagogy · Political science · Public relations · Salary · Sociology · Topic model · Tourism · Computer Science · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Engineering · Psychology · Sport and Mega-Event Impacts · Marketing
Exploring Nonlinearity In Employee Voice
Voice and cooperative behavior as contrasting forms of contextual performance
Psychological Antecedents of Promotive and Prohibitive Voice
Probabilistic latent semantic indexing
Effects of Teamwork on Employee Performance
Impact of Psychological Empowerment on the Performance of Employees in the Four- And Five-Star Hotel Sector in the Dead Sea–jordan Tourist Area
Transformational Leadership, Political Skill, Organizational Culture, and Employee Performance
Empirical Evidence From Hotel Industry on the Dimension of Customer Relationship Management & Their Influence on Organisation Performance
Factors Influencing the Employees Service Performances in Hospitality Industry Case Study Aqba Five Stars Hotel
Green Performance and Employees’ Citizenship Behavior
Environmentally Specific Servant Leadership and Employees’ Proenvironmental Behaviour in Hospitality Firms in South Africa
Out on a Limb
Employee Voice and Silence
Employee voice behavior
Mining meaning from online ratings and reviews
Wisdom of crowds
Harnessing the “wisdom of employees” from online reviews
Perceived leader behavioral integrity and employee voice in SMEs travel agents
| Citation velocity | historical |
|---|---|
| Highly cited | No |