Government Communication on Social Media

Balancing Platforms, Propaganda, and Public Service

Bibliographic Data

ID21225545
AuthorsM Reveilhac (0000-0001-9769-6830, ZHAW Zurich University of Applied Sciences), Nic Depaula (0000-0001-5467-8480, SUNY Polytechnic Institute)
Year2025
Volume13
Publication date2025-11-25
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueMedia and Communication (JOURNAL)
Journal identifiersISSN: 2183-2439 • E-ISSN: 2183-2439
PublisherCogitatio (PUBLISHER • PT)
DOI10.17645/mac.11648
OpenAlexW4416673530
LanguageEN
References cited13

Social media have become essential channels for government communication with the public, creating opportunities for engagement with citizens, greater complexities in messaging and interactions, and distinct challenges in addressing government-citizen relations. This thematic issue brings together several articles that explore how governments, officials, and citizens interact on social media platforms. Collectively, the contributions illuminate how social media reshape communicative roles, redefine the boundaries between journalism, propaganda, and public service, and challenge democratic accountability. The studies employ a wide range of theoretical frameworks (from mediatization and affordance theory to principal-agent models and boundary work theory), distinct contexts (such as crisis communication, health communication, and military intervention), and several methodological approaches including text mining, machine learning, and mixed-methods approaches, among others

Affordance · Communication studies · Democracy · Political communication · Public service · Social media · Thematic analysis · Misinformation and Its Impacts · Public Relations and Crisis Communication · Social Media and Politics

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Open DOIOpen Access