Integrating Social Responsibility and Performance Through Quality Management in Supply Chains
A Balanced Centricity Approach
Bibliographic Data
| ID | 21259348 |
|---|---|
| Authors | Yubing Yu (0000-0002-0763-9718, Zhejiang Wanli University), Xiuru Zhang (0000-0003-0655-4664, Zhejiang Wanli University), Reham Eltantawy (0000-0002-2450-2350, University of North Florida), David Yulong Liu (0000-0002-5762-7854, RMIT University), Yulong David Liu (School of Management College of Business and Law, RMIT University Melbourne Victoria Australia), John Zaixin Zhang (0000-0002-4074-9505, University of North Florida, corresponding author) |
| Year | 2026 |
| Volume | 35 |
| Issue | 2 |
| Pages | 1118-1133 |
| Publication date | 2026-04-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Business Ethics, the Environment & Responsibility (JOURNAL) |
| Journal identifiers | ISSN: 2694-6416 • E-ISSN: 2694-6424 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/beer.12830 |
| OpenAlex | W4410404968 |
| Language | EN |
| References cited | 75 |
In recent years, sustainability has become increasingly important for both scholars and practitioners of supply chain management (SCM), driven by tighter regulations and strengthening consumer and community pressures. To meet these demands, firms must integrate both environmental and social dimensions into their supply chain strategies and practices. This study focuses on the supply chain social responsibility (SCSR) principle of sustainability, which reflects management orientations toward a commitment to norms underlying the future relationships, information sharing, and product development involvement of suppliers and customers. Specifically, we investigate the linkages among SCSR, management practices, and the resulting supply chain outcomes using a balanced centricity (BC) approach. Our analysis extends quality management (QM) into the supply chain by focusing on two sets of practices—supplier QM (SQM) and customer QM (CQM). For this purpose, data are collected from 209 manufacturing firms and analyzed using structural equation modeling (SEM). The findings confirm the positive relationship between SCSR and QM, emphasizing the significance of responsible behaviors toward both suppliers and customers in shaping the overall QM practices within the firm. Second, we show that effective SQM and CQM practices can contribute to improved overall supply chain performance (SCP). Finally, this study reveals that SQM is a crucial intermediary in linking SCSR with SCP, whereas CQM does not exhibit a similar effect. Our findings contribute to the literature on BC and QM practices in supply chains and have practical implications for firms seeking to improve their sustainability and SCP
Business · Corporate social responsibility · Political science · Process management · Public relations · Quality management · Social responsibility · Supply chain · Supply chain management · Quality and Supply Management · Supply Chain Resilience and Risk Management · Sustainable Supply Chain Management · Marketing
Critical service logic
Institutions and axioms
The impact of supply chain integration on performance
Common method biases in behavioral research
A Second Generation Little Jiffy
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Effect of CSR and Ethical Practices on Sustainable Competitive Performance
CSR Actions, Brand Value, and Willingness to Pay a Premium Price for Luxury Brands
Analysing the impact of green consumption values on brand responses and behavioural intention
The role of purchasing and supply management in diffusing sustainability in supply networks
A typology of small‐ and medium‐sized supplier approaches to social responsibility
Stakeholder engagement for sustainable value co‐creation
Not all faultlines are created equal
Socially responsible purchasing ( SRP ) in the supply chain industry
A review of CSR classification schemes and the operationalization of bolted‐on vs. built‐in CSR
| Citation velocity | historical |
|---|---|
| Highly cited | No |